Principal Optimization Engineer

Aven Hospitality • Dallas, TX

1d

About The Position

The Principal Optimization Engineer is an expert in our technology stack, hospitality commerce, successful distribution, guest acquisition strategies, and interactions with other channels and third-party vendors as they seek to help customers achieve or even exceed their financial goals. This is a new team and function. The team’s success will be measured on how well they support customer value realization, revenue harvesting, successful renewals, and expansion of business.

Requirements

• Minimum 5 years of relevant sales, consulting, or hospitality distribution/revenue management experience
• Extensive experience with SynXis CRS and a deep understanding of Hospitality Technology market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges
• Bachelor’s Degree or equivalent in relevant field, including relevant industry experience
• Proven experience in exposing and addressing barriers to success and driving solutions that address needs and foster value realization
• Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders
• Professional presence and business acumen with articulate and persuasive oral and written communication skills
• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers
• Strong people skills and extremely resourceful
• Strong knowledge of the travel/hospitality markets and/or enterprise software space
• Strong analytical and problem-solving skills
• Ability to lead or influence individuals or teams
• Demonstrated ability to develop and foster strong customer relationships
• Strong verbal, written and presentation skills
• Creative thinker and problem solver
• Strong interpersonal and communication skills
• Self-motivated, results-oriented professional

Nice To Haves

• Salesforce
• Understanding of Software Development Life Cycle and a SAAS business model

Responsibilities

• Take ownership of their own and their colleague’s onboarding, closing any gaps in expertise or knowledge and promoting continued education
• Liaison with the commercial, operational, and product teams to develop and maintain relationships necessary to be successful and effective
• Establish industry related benchmarks and models of success
• Create engagement strategies that promote customer success and position Aven Hospitality as the leader in hospitality commerce and distribution technology and strategies
• Serve as consultants to address specific customer product optimization needs by exposing and addressing barriers to success and driving solutions that foster value realization
• Support their Aven Hospitality colleagues as they support customer success
• Support efforts to report team performance metrics and offer strategies to increase impact and expand outcomes
• Foster strong relationships with internal leaders/stakeholders across Aven Hospitality; responsible for collaboration and global process development across all segments in the business

Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

What This Job Offers

• Job Type: Full-time
• Career Level: Principal