Principal Planner (Remix)

Via•New York, NY

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Principal Planner for Remix by Via, you’ll be a hands-on subject matter expert working closely with our current and prospective partners to understand their existing schedules, labor rules, and union environments. You’ll collaborate with teams across Partner Success, Operations, Support, Sales, and Product to ensure agencies can successfully design, implement, and scale cost-effective, compliant schedules using Via’s scheduling tools. You’ll act as both a trusted external advisor to agencies and an internal advocate for scheduling needs—helping partners unlock operational efficiencies while ensuring Via’s product and go-to-market strategy is grounded in real-world scheduling realities.

Requirements

6–10 years of scheduling experience, ideally across multiple transit agencies or operators
Background in transit technology (e.g., customer success, implementations, operations, or sales)
Strong cross-functional team member, able to work efficiently and seamlessly with various Via teams
Fluent in transit agency operations, with a strong grasp of CBAs, labor rules, and union dynamics
Comfortable balancing the science of scheduling (algorithms, optimization) with real-world constraints and human factors
Confident leading complex, high-stakes conversations with agencies and unions, translating ambiguity into clear next steps
Highly organized and self-directed, with the ability to manage multiple priorities effectively
Experienced creating documentation, training materials, and videos independently
Familiar with common scheduling and planning tools such as HASTUS, Trapeze, Optibus, CSched, Excel, Remix, or Goal Systems

Responsibilities

Serve as a scheduling expert for current and future partners, developing a deep understanding of their existing schedules, labor rules, and collective bargaining agreements (CBAs)
Support Expansion and Sales teams with fixed‑route scheduling expertise, including pre‑sales support and RFP responses
Lead workshops, demos, and working sessions with the Partner Success Team to showcase agency‑specific savings through runcutting, blocking, and rostering
Provide strategic guidance to agencies on schedule design, service planning, and operational tradeoffs, including how service design decisions impact labor costs and feasibility
Support conversations with agency leadership and unions by helping identify opportunities for labor rule adjustments that lead to improved operational outcomes
Act as an escalation point for Network TaaS, providing scheduling guidance, hands‑on support when needed, and enablement for local operations teams
Build and scale training for Via’s scheduling products by creating help-site content, documentation, and videos to support digital onboarding for agency schedulers—from beginner to advanced users
Provide continuous feedback to Product teams, highlighting recurring partner pain points and opportunities across sales, implementations, and operations