Principal Presales Engineer, Product Specialist

Twilio

6h • Remote

About The Position

Join the team as Twilio’s next Principal Product Specialist - Voice, AI & CPaaS!
About the job
This position is needed to serve as the premier Voice and AI technical authority for Twilio’s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a "Builder"—creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors

Requirements

• Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions.
• Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions.
• Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR.
• Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs).
• Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency.
• Communication: Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders

Nice To Haves

• Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity.
• Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations.
• C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts.
• Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling.
• Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market.
• Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures.

Responsibilities

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends
• Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale.
• Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations.
• The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem.
• Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed