Principal Product Designer (UX/UI)

About the position

In this key role, you’ll work closely across the org and with cross-functional teams to lead design and experience strategy that drive delightful, engaging, outcome-driven user experiences for our members. You will grow empathy for our users, innovative thinking, aligned to improving business outcomes. You will lead efforts to conceptualize and evolve new approaches to solving interconnected user journeys, that encourages positive member behavior patterns and maximizes the potential of dynamic AI powered content, sensor data, and tools to deliver a personalized program that significantly improves a user's health. Twin HQ is in Mountain View, California but this role is open to remote applicants in the US.

Responsibilities

• Collaborate closely with other designers, content writers, marketing, product managers, and engineers to create delightful, effective, and user-validated experiences across mobile and web.
• Lead cross-functional partners to develop concepts of varying complexity and generate new ideas and feature direction working directly with internal users.
• Create user journey maps, wireframes, prototypes, high-fidelity designs, and specs that document key use cases and user stories, working with teams to determine the most effective and efficient implementation approaches and own the delivery of high quality experiences at all stages.
• Design refined, intuitive, and effective user experience strategies that leverage modern design techniques, while taking advantage of developments in AI/ML to streamline complex workflows and consider cross-product member journeys.
• Define and sell your design rationale and concepts. Conduct user research to gain insights into unmet needs, pain points, and behaviors. Use these insights to inform design decisions and improve user experiences. Align design strategies with larger business and product milestones in ways that contribute to business growth.
• Help to define and mature a design system and advocate for its application across different products.
• Drive a user-first mindset in everything you do, advocating and contributing to the ongoing discovery of user needs while balancing business and technical goals.
• Additional duties as assigned

Requirements

• Bachelor’s degree in design, user experience, HCI, or a related field.
• Strong advocate for delivering only the highest quality experience to users, but comfortable working in an agile and iterative way.
• Strong verbal, written, and visual communication skills, as well as a portfolio that demonstrates both UX and visual design for enterprise and consumer products.
• 10+ years of UX/product design experience, with minimum 3-5 years designing user interfaces for healthcare or related products.
• Expertise in design systems, information architecture, design patterns, and interaction design.
• Experience owning end to end aspects of the experience including ensuring that copy is refined, visual and interaction design is high quality, and products are validated via user testing and iteration.
• Experience working with consumer-facing mobile experiences and collaborating with clinical teams and workflows strongly preferred.
• Experience designing AI/ML and LLM augmented experiences strongly preferred. LLM prompting experience is a plus.
• Ability to communicate clearly with developers and understand the capabilities and constraints of native mobile design.
• Great eye and passion for visual design, and demonstration of well-considered interactive design.
• Experience leading other designers to align around a common design language and strategy.

Benefits

• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan