Principal Product Lead

WillowTree Apps-posted 13 days ago
$135,000 - $167,000/Yr
Senior
Boston, MA
Publishing Industries
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Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

  • Attend client meetings; lead discovery process; gain knowledge of our clients' businesses; lead client presentations
  • Build strong client relationships in building solutions that align with product vision and outcomes
  • Collaborate with client and project teams to define feature sets and feature prioritization for applications that align with client strategy
  • Deliver well-written user stories and functional requirements
  • Collaborate with product designers and engineers to create best-in-class user experiences
  • Lead the definition and documentation of high-level business requirements
  • Be the owner of the complete solution; define what 'should be;' share that vision with internal and external teams
  • Work with design and development teams to create solutions that are in line with time and budget constraints
  • 7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position
  • An understanding of software development life-cycle (SDLC) and experience working in one or more software development methodologies
  • Demonstrated experience with AI technologies in personal and/or professional contexts
  • Experience working closely with clients; experience leading the discovery process and client presentations
  • An understanding of the topic of user experience (UX); the ability to define user flows and lead a UX design process
  • Prior experience eliciting and defining requirements for web and/or mobile app projects
  • Comprehension of business process and the ability to define, communicate, and document business processes
  • The ability to consider, and plan for, edge cases and potential risks within a project
  • Understanding of wire-framing and/or prototyping
  • An understanding of web services and database architecture
  • You're an experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
  • You're inquisitive, listen well, and ask good questions to help get to the core of problems
  • A curiosity, interest, and ability to adapt within many different industries, technologies, and businesses
  • Certified Agile ScrumMaster or Product Owner
  • Has worked within a major technology consultancy firm or agency
  • Extensive experience as a software developer building web-based and/or mobile applications
  • Working knowledge of SQL
  • Experience with enterprise business applications (e.g. CRM, ECM, etc)
  • Experience with enterprise IT applications (e.g. ESB, MDM, Data Warehousing)
  • Experience with design and/or prototyping tools (e.g. Sketch, InVision, Figma, etc)
  • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more!
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