Principal Product Manager - AI Banking Products

Interface AI•Palo Alto, CA

19h•$230,000 - $290,000•Onsite

About The Position

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem. About the Role: You're taking ownership of the product portfolio that drives the majority of interface.ai's current revenue: a multi-product AI suite spanning chat, voice, and digital channels, deployed across a large and growing base of financial institutions. This is an operator's challenge at a critical growth moment. Assess health across products, prioritize ruthlessly, and drive improvements that compound across the entire suite. The products share a common AI platform, and your job is to make them work together seamlessly while pushing each product's metrics higher. You'll be the senior IC and product anchor for the member-facing product pillar, setting product direction, mentoring peer PMs, breaking ties, and ensuring the existing products continue to deliver while the company invests in the future.

Requirements

8+ years in product management, with 3+ years managing multiple products simultaneously (not sequentially)
Experience shipping "AI-powered products with a high quality bar" where AI was core to the experience, not a bolt-on feature
Strong UX sensibility member-facing products demand high craft quality
Track record optimizing and growing existing B2B SaaS products, not just 0-to-1 building
Customer-facing: comfortable presenting to and working with US-based financial institution executives
Experience as a senior IC leading a product line setting direction for and mentoring 2-3+ PMs through influence (not people management)
AI-native workflow: You build with AI daily — analyzing user data, drafting specs, building dashboards, automating workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. This is how you manage the breadth of a multi-product portfolio without drowning in it.

Nice To Haves

Voice AI or conversational AI product experience
Financial services or financial institution industry knowledge
Built AI-powered products at scale (millions of end users)
Experience with multi-channel product experiences (voice + chat + digital)
Built custom AI agents, MCP integrations, or automated AI workflows for product management tasks

Responsibilities

AI-powered digital banking: The chat-based member experience, covering account management, transactions, service resolution, and more
AI-powered voice banking: The same core capabilities delivered through phone-based conversational AI, with a focus on automation quality and member experience
AI-powered conversion: End-to-end workflows that guide members through applications and complex financial actions across chat and voice, turning intent into completion
Proactive intelligence: How the platform surfaces the right information, reminders, insights, and opportunities to members at the right time across all channels
Pillar leadership: Set product direction for the member-facing pillar. Mentor PMs, have input on hiring, and raise the quality bar