About the position
ServiceTitan is the leading software platform for the trades, helping residential and commercial service businesses streamline operations, deliver exceptional customer experiences, and grow their businesses. We’re building a powerful Content Experience Engine that transforms raw data into beautiful, branded, and intelligent documents and interactive content like invoices, proposals, service agreements, inspection reports, and more. We’re seeking a Principal Product Manager to lead the vision, strategy, and execution of this essential capability. You’ll reinvent how businesses engage with their customers, moving beyond static PDFs to build immersive, responsive content experiences that are visually compelling, brand-aligned, and deeply personalized.
Responsibilities
- Lead the development of a dynamic content creation and delivery system that allows businesses to craft branded, interactive, and data-driven experiences.
- Define a simple and intuitive editing interface that supports drag-and-drop layouts, AI-assisted formatting/branding, reusable components, live previews, and dynamic data fields.
- Ensure it's easy for internal teams to make data sources available within templates and manage how that data flows through content.
Requirements
- 7+ years of product management experience in B2B SaaS, with 2+ years in a Senior PM or Principal level role.
- Proven success in building experiences related to document creation, content customization, template systems, or rich configuration tools.
- Strong understanding of structured data, content design, and cross-channel delivery (e.g., web, PDF, email).
- Passion for creating intuitive, elegant tools that allow non-technical users to build high-quality outputs with confidence.
- Familiarity with template management and editing tools, dynamic fields, calculated values, and e-signature flows.
- Ability to lead through influence, navigate ambiguity, and align cross-functional teams around a shared vision.
- Excellent communication, storytelling, and execution skills.
- Bachelor’s degree required; advanced degree (MBA or technical MS) a plus.
Benefits
- Flexible time off with ample learning and development opportunities.
- Comprehensive onboarding program and leadership training.
- Holistic health and wellness benefits including company-paid medical, dental, and vision.
- 401k match and telehealth options.
- Parental leave and support, fertility services, surrogacy, and adoption reimbursement.
- Pet insurance, legal advisory services, financial planning tools.
