Principal Program Manager , Selling Partner Trust

Amazon • Seattle, WA

5d

About The Position

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors
cannot operate in our store while selling partners start and grow their business
without fear of disruption, such that customers and selling partners across the
globe trust us, and have confidence in the integrity of Amazon’s store. We value
individual expression, respect different opinions, and work together to create a
culture where each of us is able to contribute fully. Our unique backgrounds and
perspectives strengthen our ability to achieve Amazon's mission of being Earth's
most customer-centric company.

We are seeking a high-judgment Principal Program Manager to lead our Account
Health Assurance and Seller Challenge programs, two programs that support
sellers in their Account Health remediation paths. This role will be
instrumental in shaping how sellers appeal and resolve both violations and
account suspensions.

About the team
You'll be joining a dynamic, mission-driven team focused on seller success and
store integrity. Our team combines deep operational expertise with innovative
problem-solving to create fair and transparent processes for sellers. We work
closely with senior leadership and collaborate across policy, legal, product,
and international teams to drive meaningful change in the seller experience. The
team culture emphasizes data-driven decision making, intellectual curiosity, and
a bias for action.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• Experience delivering projects within scope, time, budget and quality

Responsibilities

• As the Manager of Principal Program Manager for the Account Health Assurance and Challenge Flag programs, you will lead the development and implementation of a new seller remediation experience.
• You'll set up a strategy for both programs, manage WBRs and VP-level reviews
• You'll partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders.
• You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.
• You'll analyze seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.
• You'll support the scaling of the CF program

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal