Principal Property Claims Adjuster

PEMCO • Seattle, WA

2d • $88,135 - $146,891

About The Position

PEMCO has a dynamic and challenging opportunity for a Principal Claims Adjuster, Property, to join our community. In this role, you will be responsible for principal-level property claims adjusting that provides outstanding service to all customers while thoroughly investigating, evaluating, and negotiating property claims.

Requirements

• B.A. or B.S. degree or equivalent work experience (business or related field).
• 10 years of experience in adjusting moderate to complex property claims is required.
• Advanced proficiency with residential construction and estimating software, such as Xactimate, is required.
• Valid driver's license and a good driving record are required.
• MS Office : Skilled proficiency in Excel, Word, Outlook is required.
• Compliance : Possesses knowledge and understanding of relevant laws, rules, and regulations is required.

Nice To Haves

• Insurance industry designations or certifications preferred.

Responsibilities

• Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters, and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage fluctuating workload, with minimal supervision, while maintaining focus on claims quality and customer experience.
• Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
• Build rapport with policyholders, customers, agents, carriers, attorneys, and vendors to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of complex property claims located in Washington and Oregon.
• Accurately interpret coverage using advanced-level contract, regulatory, and compliance knowledge, following company file handling procedures.
• Issue timely claims payments with a high level of claims payment authority; present files outside of authority level for review and approval.
• Direct and coordinate vendors and experts to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
• Occasional CAT duty as needed.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Benefits

• Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
• In addition, as a benefits-eligible employee, you are: covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
• PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure Granted four (4) personal days immediately upon hire Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
• Other miscellaneous benefit programs offered by PEMCO include: Flexible Spending Accounts Education Assistance Program after one year of service Scholarship program for children of PEMCO employees after one year of service Employee Assistance Program Well-being program Discretionary taxable gifts and gift cards And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars
• Other compensation, depending on role, contributions, and performance, may include: Discretionary bonuses Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales) Employee referral bonuses Shift differential pay

What This Job Offers

• Job Type: Full-time
• Career Level: Principal