Principal, Software Engineering - Service Now
About The Position
What You'll Do: The Principal, Software Engineering will be responsible for platform architecture to build advance technical solutions alongside the team. The Principal will also work with other OCC teams comprised of software & systems engineers, business systems analysts, product owners, and application architects who plan, design, develop, test and deploy technology solutions at OCC. The candidate must be able to solve problems creatively, communicate effectively, and engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business and technical professionals across different departments in a fast-paced agile and distributed development environment.
Requirements
- 10+ years in implementing and managing various ServiceNow solutions, can offer customers real-world examples and provide best practice solution options
- 8+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
- Expert with the CMDB and Common Service Data Model (4.0+) including data implementation and maintenance activities
- Expert with utilizing Performance Analytics and practical data analytics experience
- Knowledge of system architecture
- Practical, expert level knowledge of various ServiceNow solutions including ITSM, ITOM, Security Operations/Vulnerability Management, Software Asset Management, Hardware Asset Management
- Excellent oral and written communication skills
- Ability to create and present executive level presentations
- Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity
- Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
- Working knowledge of JavaScript
- Knowledge of various IT processes and best practices
- Knowledge of Agile Development framework and effective SCRUM techniques
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- BS degree in Computer Science, similar technical field
Nice To Haves
- Work experience in regulated Financial Services industry
- Hands-on experience with ServiceNow’s UI Builder
- ServiceNow Certified Master Architect
- ServiceNow Certified Technical Architect
- ITIL Certification
- CISA Certification
- Masters degree in Computer Science
Responsibilities
- Support and plans a strategic roadmap for the ServiceNow platform and manages the delivery of complex projects which may involve multiple systems
- Solve complex techical issues within the platform with the objective of system maturation
- Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
- Provides leadership to solution development teams to ensure integrated architecture, and proactively engages with teams to promote process and organizational improvements that enhance overall platform effectiveness
- Collaborate with technical experts and architects resolve complex technical challenges while also ensuring compliance of various OCC standards around coding, testing, and documenting the systems you develop
- Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team
- Leads data management and reporting efforts to promote a stable architecture and usable platform
- A team player who assists the team as required to achieve collective goals & delivery milestones including knowledge-share
- Manage a development team
Benefits
- A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness.
- A hybrid work environment, up to 2 days per week of remote work
- Tuition Reimbursement to support your continued education
- Student Loan Repayment Assistance
- Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
- Generous PTO and Parental leave
- 401k Employer Match
- Competitive health benefits including medical, dental and vision
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
