Principal System Administrator- Network Operations Center-Fort Belvoir, VA

RTX • Alexandria, VA

1d • Onsite

About The Position

This position will work a “Panama Schedule” for 24/7 shift coverage, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off, each team works the same shift (day) for 28 days then switches to the other shift (night) for the next 28 days. Position is based at Fort Belvoir, VA At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon Digital Technology is an organization that delivers for all of those who defend us by distributing capabilities, solutions, and processes to ensure alignment around program priorities supporting program execution. We support critical programs with unclassified, classified, and proprietary information system capabilities and create end-to-end solutions to solve complex digital infrastructure problems. To achieve the mission of our customers, we strive to empower people with authority and responsibility and provide access to tools and resources that enable this Principal System Administrator- Network Operations Center based at Fort Belvoir, VA employee to continuously improve their technical and leadership competencies while achieving professional and personal goals. What You Will Do: You will be supporting a Raytheon program in a classified environment as a Network Operations Center (NOC) System Administrator. This position is responsible for monitoring the Infrastructure Service Provider (ISP) hosting equipment and services consisting of computers (server), networks, storage, and backup & archive, all in a fast-paced environment. Tasks include answering and managing calls in a 24x7 monitoring center, providing prompt and professional responses to incidents and inquiries, monitoring system dashboards for the status of services, creating Incidents in the Incident Management system, escalating Incidents to the appropriate Tier-2/Tier-3 assignment groups, assisting with troubleshooting services to restore full Mission Capability, and/or coordinating with other service Providers when incidents span system boundaries. Investigate and rectify procedural discrepancies as well as identifying areas of process improvement. 100% onsite

Requirements

• Typically requires a bachelor’s degree and a minimum of 5 years or prior relevant experience or a mastered degree and 3 years relevant experience
• Must have active and transferable U.S. government issued TS/SCI with poly security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
• Experience in a technical operations environment
• Experience with Windows
• Must have an active DoD 8570 IAT Level 2 certification (or higher) on start date. IAT Level 2 requires one or more of the following Professional Certifications: Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND

Nice To Haves

• Interpersonal and communication skills, with a focus on clarity and professionalism
• Experience with Linux
• Experience with Science Logic
• Experience with virtual/cloud computing technologies such as Citrix VMware, Amazon Web Services (AWS)
• Experience with storage products from Oracle, EMC, Dell, Isilon, NetApp

Responsibilities

• answering and managing calls in a 24x7 monitoring center
• providing prompt and professional responses to incidents and inquiries
• monitoring system dashboards for the status of services
• creating Incidents in the Incident Management system
• escalating Incidents to the appropriate Tier-2/Tier-3 assignment groups
• assisting with troubleshooting services to restore full Mission Capability
• coordinating with other service Providers when incidents span system boundaries
• Investigate and rectify procedural discrepancies as well as identifying areas of process improvement

Benefits

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level