Principal System Engineer

AT&T•Nashville, TN

23h•Onsite

About The Position

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As a Principal System Engineer, you'll lead the identification and tactics to eliminate customer effort and will play a pivotal role in reinventing Business customer interactions, simplifying Care operations, and enabling AI‑powered capabilities across our Business Care & Sales ecosystem. The Principal System Engineer will drive end‑to-end process analysis, workflow design, and technology solutioning across Business Care & Sales operations including Billing & Collections, and next‑generation contact center platforms. This individual will blend Lean/Six Sigma process engineering, enterprise systems design, and AI workflow innovation to reduce customer effort, accelerate resolution, and streamline operations.

Requirements

Bachelor’s degree (BS/BA) desired in Computer Science.
7+ years of related experience.
Certification is required in some areas.
Must have a strong understanding of computers (hardware and OS), network, and software architecture.

Nice To Haves

An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results.
Leads critical, high-impact projects and designs/implements innovative business strategies.
Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions.
Serves as a mentor and assists others with challenging issues.
Designs systems and platforms for very large complex projects for strategic clients and that have multiple system interdependencies.

Responsibilities

System Design and Architecture: Design and create scalable, high-performance, and reliable system architectures and platforms.
Requirements Analysis and Integration: Translate business needs into technical specifications and ensure seamless integration of system components.
Technical Leadership and Collaboration: Provide guidance to development teams, align technical solutions with business objectives, and collaborate with stakeholders.
Performance, Reliability, and Troubleshooting: Conduct performance and reliability analysis, and resolve system issues and bottlenecks.
Documentation, Security, and Continuous Improvement: Maintain detailed system documentation, ensure security and compliance, and stay updated with industry trends for ongoing improvement.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone