Principal Technical Consultant, Data & Integrations Specialist

ServiceNow • Austin, TX

127d

About The Position

The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies.
• Extensive ServiceNow Integration Hub Spokes and App development experience.
• Experience with architecting systems integrations and creating complex high level architecture diagrams.
• Maintain at least 2 ServiceNow mainline CIS certifications.
• Maintain ServiceNow Certified Application Developer (CAD) certification.
• Act as a technical lead on any engagement.
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and working with SaaS technologies.
• Strong Javascript skills with practical experience.
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations).
• Experience with data management, database design, and database concepts.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.
• Proven team builder with the ability to mentor and develop talent.
• Analytical and problem-solving abilities.
• A keen eye for detail and the ability to spot and fix errors in complex code.
• Ability to perform tasks independently.
• Good presentation and report-writing skills.

Responsibilities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
• Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers.
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
• Ensuring that best practices in integration processes are followed by the organization.
• Act as an SME to solve complex user issues related to Integrations and AI solutions.
• Checking and correcting conflicts in data configurations and overlaps.
• Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
• Identifying, debugging, and advising on system errors or architecture issues.

Benefits

• Up to 30% travel annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees