Principal UX Designer

athenahealth • Boston, MA

2d • Hybrid

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We’re looking for a Principal UX Designer to contribute to our award-winning, electronic health record and physician practice management product. In this role, you will help lead the UX portion of our product development process for multidisciplinary agile R&D teams consisting of product managers, developers, data analytics specialists, and service operations agents — not to mention our customers — to define, design and test workflows that empower medical practice staff to efficiently and effectively manage the business of patient care while keeping the needs of the patient front and center. This is a hybrid role based in our Boston office. We’re working to simplify and modernize a complex set of front office workflows at healthcare practices into a more cohesive, intuitive, and empowering experience that helps staff work more confidently. In this role, you will lead the end-to-end user experience for front office workflows, shaping solutions that support patient access, scheduling, registration, check-in, and other critical administrative touchpoints. Your work will help front office staff do their jobs more efficiently and confidently, enable practices to run more smoothly, and ensure patients can access care with less friction and delay. As a successful candidate, you will be a champion for our users and will embrace the challenge of solving complex problems that present the greatest opportunities to ease the burden on healthcare workers by removing obstacles and creating better paths. You will develop and advocate a clear point of view about UX decisions and tradeoffs, working across multiple teams to influence direction and drive alignment. You will function well both independently – making well-informed design decisions on your own – and in collaboration with cross-functional partners in product, engineering, and other disciplines. You have an eye for design, and the ability to spot small details that others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision. You bring curiosity, empathy, and a sense of humor to everything you do. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

Requirements

• Bachelor’s or Master’s degree in design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related discipline
• Minimum of 8 years of professional UX design experience, including ownership of complex, enterprise-scale problem spaces
• Demonstrated experience owning information architecture and end-to-end experiences for large functional areas or platforms
• Extensive experience planning, facilitating, synthesizing, and acting on user research
• Deep knowledge of UX practices within Agile software development, including ideation, design techniques, and evaluative testing
• Expertise applying Design Thinking tools and methods to drive strategic clarity and innovation
• Excellent verbal and written communication skills, with the ability to clearly articulate design rationale to diverse audiences
• Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights
• Thrives in a highly collaborative, cross functional environment

Responsibilities

• Design Strategy & Planning Build deep understanding of user workflows and domain needs through research and analysis
• Own the information architecture and end-to-end experience for a major product area
• Co-own business outcomes with Product and Engineering partners
• Set UX strategy and long-term vision for major initiatives, with clear paths to delivery
• Define high-level workflows and experience frameworks to guide Agile teams
• Influence product roadmaps by aligning design vision with business and technical priorities
• Ground design decisions in user research, data, and success metrics
• Facilitate cross-functional teams in building deep empathy for users and understanding real-world needs
• Leadership & Influence Elevate UX as a strategic discipline within product teams
• Support and empower teams to deliver cohesive, high-quality experiences
• Define and promote best practices for product owners, engineers, and more junior design collaborators
• Influence outcomes and decision-making without direct authority through strong communication
• Design Execution Frame complex, user-centered problems and facilitate alignment
• Create sketches, wireframes, and prototypes to communicate and validate ideas
• Partner with Product and Engineering to ensure delivered solutions meet design intent and quality standards

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level