Print and Copier Site Leader

Ricoh • Seattle, WA

3d • Onsite

About The Position

The Site Leader is responsible for managing the daily operations of a small-site environment and serving as the primary point of contact for both employees and customers. This role ensures contractual compliance, maintains customer satisfaction, oversees workflow, and supports team members while maintaining profit and service levels. Responsibilities include office services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services.

Requirements

• High school diploma or GED.
• 2+ years in a related field (B2B and/or technical).
• 2+ years of customer-facing experience.
• Previous training experience.
• Demonstrated proficiency with technology.
• Ability to facilitate processes and present to small groups.
• Moderate problem‑solving capabilities.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Strong written and verbal communication skills.

Responsibilities

• Manage daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail machines.
• Oversee workflow, job scheduling, quality control, and deadline adherence.
• Monitor and manage use of company materials and supplies to maintain shift profitability.
• Complete site reports, paperwork, and month-end management reports (when no Site Manager is present).
• Serve as on-site point of contact for customer issues and contract compliance.
• Maintain daily formal communication with the customer.
• Understand and track contractual Service Level Agreements (SLAs) and report progress.
• Facilitate resolution of issues related to pricing, orders, and service delivery.
• Act as the go-to person for a small team, providing guidance and support.
• Assist with job assignment, project scheduling, and supervision of breaks.
• Train and develop site personnel; provide workflow and machine operations training.
• Support leadership with recruiting, staffing, and performance management.
• Hold team members accountable for efficiency and quality.
• May manage courier services, reception, switchboard operations, shipping/receiving, and mail processing.
• Support facility-related tasks such as work orders, contractor monitoring, inspections, and reporting.
• Coordinate conference rooms and A/V equipment resources.
• Interact with contracted vendors, facility management, and building occupants.
• Place requisitions for products and supplies through Oracle iProcurement.
• Perform other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED