Print Support Engineer I

Proven Business Systems LLC • Tinley Park, IL

5d

About The Position

As a Print Support Engineer, you will implement, configure, and support print software solutions across diverse business environments. You’ll apply your expertise in imaging hardware, networking, servers, and software deployment to deliver robust printing solutions. Your role combines project ownership with ongoing technical support, directly impacting client success and satisfaction.

Requirements

• 3+ years in application engineering or technical implementation
• Hands-on experience with MFP hardware (Canon, Xerox, Toshiba)
• Experience with print software platforms (Papercut, UniFlow, PrinterLogic)
• Proficient with networking/server setup (TCP/IP, print services, IIS, etc.)
• Demonstrated ability to deliver excellent customer experience
• Willingness to travel within the Chicagoland area
• Strong communication and presentation abilities
• Ability to lift to 25 lbs.
• Frequent computer, equipment, and telephone use
• Occasional bending, reaching, kneeling, or crouching
• Prolonged sitting during configuration or troubleshooting
• Reasonable accommodation provided upon request
• Valid driver’s license and reliable mode of transportation

Nice To Haves

• Collaborative approach and strong team orientation
• Experience managing vendor and client relationships
• Familiarity with database architecture (e.g., data mapping, queries)
• Proven track record delivering complex application deployments
• Comfortable presentation to both technical and executive audiences

Responsibilities

• Lead discovery meetings, define requirements, and develop SOWs for print software projects (UniFlow, PaperCut, WestFax, etc.).
• Install and configure print solutions on customer networks and servers.
• Develop scripts, customize configurations, debug software, and integrate print systems.
• Manage helpdesk tickets, troubleshoot issues, and maintain uptime within SLA/KPI targets.
• Train end users and administrators on software use and best practices.
• Collaborate with Sales teams, deliver demonstrations, proof of concepts, and technical guidance.
• Maintain technical documentation, stay certified on print platforms, and explore new technologies.
• Participate in coding tasks related to web, desktop, or mobile solutions as needed.

Benefits

• GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.
• EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.
• EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.
• EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.
• 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.
• FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.
• PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and teams to coordinate all time off. Managers may impose a limit on requests for time off based on performance and tenure.
• PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24 months of service may take the same amount of unpaid time off.
• FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize gym equipment at their own risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed