Print Support Project Manager-Framingham, MA

Staples Retail•Framingham, MA

88d

About The Position

Our world-class Print and Marketing OMNI teams work directly with businesses of all sizes and consumers to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and developing best-in-class processes, equipment, capabilities along with store and online experience. We’re constantly discovering new ways to reach our goals, expand our portfolio of products and enable our People to win through quality and an OMNI approach to the business. The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations across OMNI. They will lead and coordinate internally with key partners including merchants, operations, marketing, visual merchandising, systems and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meet desired business timeline. They will interact directly with the business and serve as the primary contact for implementation of assigned projects/programs.

Requirements

Business experience in project management or coordination
Experience working cross-functionally to drive results without authority
Strong organizational, written, verbal, and communication skills
Ability to work with cross-functional teams
Ability to manage multiple competing priorities
Ability to make decisions with little guidance to proactively solve the customer issue
Strong problem-solving expertise
Strong analytical skills and business acumen
Strong time management skills
MS Office suite proficiency; advanced knowledge in Excel and PowerPoint
Project Management experience
Experience working in sales organization(s), directly with sales

Nice To Haves

Bachelor’s Degree
5 years' experience in complex project management (PMP Certification)
3+ years of print experience preferred
Salesforce.com; Power BI
Prior technology troubleshooting experience a plus
Successful management of multiple projects in diverse areas of responsibilities that meet or exceed deadlines

Responsibilities

Identify project scope, goals and deliverables upon initial project
Define and assemble resource requirements upfront and measure throughout project implementation
Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution
Manage complex exception processes for strategic initiatives
Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction
Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform
Implement and manage project changes and interventions to achieve project outputs
Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track
Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors
Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements
Negotiate direction based on established best practices and successful business models
Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction
Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed
Reports daily / weekly benchmarks to all parties on progress of implementation

Benefits

Generous amount of paid time off and bonus plan
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

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