Private Events Manager

Hall of Fame Village•Canton, OH

10d

About The Position

Job Summary: The Private Events Manager is responsible for generating private event revenue and managing the planning and coordination of private events across campus venues at the Hall of Fame Village. This role leads the event lifecycle from initial client inquiry and sales through event planning and operational handoff, ensuring events are well organized and positioned for successful execution. The Private Events Manager focuses on event sales, client relationship management, and event planning, while partnering closely with the Operations Department which is responsible for event execution. This role collaborates with internal departments including food & beverage, guest services, security, technical production, and facilities to ensure event requirements are clearly defined and operationally feasible. The role will report to the EVP of General Administration and Project Management.

Requirements

Bachelor’s degree in hospitality, event management, business, or a related field preferred.
5-7 years’ previous experience in event sales, planning, hospitality, or venue operations.
Experience managing private events in venues, hotels, stadiums, or conventions centers is required.
Strong organizational, financial, and communication skills.
Ability to manage multiple events simultaneously.
Excellent interpersonal, negotiation, and conflict resolution skills.
Exceptional verbal and written communication skills.
Required to be able to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.
Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.
Must be a flexible and reliable team player, both within own department and entire organization.
Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.
Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.
Proven ability in Microsoft Office Suite.
The ability to lift up to 25 pounds regularly.
The ability to work in various Ohio weather conditions, inside and outside.
The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.
The ability to move safely over uneven terrain, steps, or in construction zones.
The ability to see and respond to hazardous situations.
The ability to sit, stand, squat, bend, stoop, twist, walk, and complete repetitive hand and write motions for periods of time as required for the position.
Must be able to hear, see, and speak.???
Ability to comprehend instructions and retain information.??
Must have manual dexterity necessary to complete all job duties.????
Must be available to work in Canton, Ohio.

Responsibilities

Event Sales & Business Development
Generate new private event business through proactive outreach, networking, and responding to incoming inquiries.
Manage the full sales cycle including lead qualification, proposal development, contract negotiation, and event booking.
Conduct venue tours and client presentations showcasing campus event spaces and capabilities.
Develop customized event proposals, packages, and pricing in collaboration with internal departments.
Identify opportunities to maximize event revenue through premium offerings, upgraded packages, and additional services.
Maintain relationships with repeat clients, corporate partners, and community organizations to generate recurring event business.
Maintain accurate sales activity records and event pipeline tracking.
Event Planning & Client Management
Manage private event planning from contract through event execution.
Serve as the primary client contact throughout the planning process.
Conduct client meetings, site visits, and event walkthroughs.
Develop event timelines and planning documentation.
Revenue & Event Growth
Support the development and growth of private event revenue opportunities.
Identify opportunities to increase event revenue through upgraded packages and services.
Support campus asset utilization through event bookings.
Operational Coordination
Coordinate with operations departments to ensure event readiness.
Lead internal planning meetings for upcoming events.
Ensure all operational requirements including staffing, security, parking, and F&B needs are communicated and executed.
Event Execution
Oversee event execution onsite to ensure successful delivery.
Address operational or client issues in real time.
Financial Oversight
Monitor event budgets and financial performance.
Ensure contracted services and minimums are met.
Track event revenue and profitability.
Team Support
Provide guidance and direction to event coordinators and interns.
Assist in training and mentoring team members.
Additional Responsibilities
Provide superior guest service to visitors, guests, clients, vendors, and staff.
Supervision of assigned staff, assuming day-to-day responsibilities for personnel- related matters.
Assist during interview process, onboarding, and training new hires.
Complete annual performance reviews for all supervised staff.
Provide continuous feedback, supervision, and coaching to all supervised staff.
Formal discipline supervised staff in conjunction with Human Resources.
Create and maintain schedule, assignments, and attendance.
Approve time clocks and make adjustments as needed.
Respond in a timely manner to calls, texts, inquiries, and emails.
All other duties as assigned.