Private Kitchen Server, (Temp) - The Langham, Pasadena

Langham Hospitality Group

11h•$19•Onsite

About The Position

Delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Assists in the maintenance of the Private Kitchen area and equipment. Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

Requirements

Ability to maintain good coordination while serving orders quickly.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Knowledge and identity of food items.
Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
Any combination of education and experience that provides the required knowledge, skills and abilities.
1-2 years experience as a Server.
Food Handler’s Certificate required.
Must be minimum age to serve alcohol.

Nice To Haves

Experience in Private Kitchen order taking is preferred.
CPR Certification and/or First Aid Training preferred.

Responsibilities

Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
Maintain complete knowledge and comply with all departmental policies/service procedures.
Maintain knowledge of Micros and manual systems.
Quickly clear dirty tables for resetting. Promptly and consistently reset all service-ware as prescribed.
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Break down food and beverage product into ORCA bins for proper food waste discarding.
Ability to conduct floor sweeps and property walks to retrieve tables, trays, glassware, silverware, and plate ware.
Replaces soiled table linens with fresh supply.
Complete all required side-work.
Answer Private Kitchen phone within 3 rings, using correct salutations and telephone etiquette.
Check quality and amount of all supplies using checklist.
Requisition all necessary supplies and transport from storeroom to Private Kitchen area.
Set tables and trays according to service standards.
Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards.
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Check cleanliness and condition of all equipment for use in area, rectify any deficiencies.
Ensure all flowers and decorative items are fresh for guest use.
Transport tables/trays from Private Kitchen to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs and brings table and trays back.
Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Set up and deliver amenities to designated rooms.
Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors following procedures laid down in departmental standards.
Clean and reset tables/trays, maintaining sufficient supply in the Private Kitchen area.
Properly store all reusable goods.
Breakdown all goods as specified in departmental standards.
Retrieve tables/trays from guest rooms and breakdown accordingly.
Clean all equipment as assigned in the side duties.
Reset tables/trays.