PRN Adherence Care Navigator 2 (46843)

ADHEREHEALTH SOLUTIONS LLC • Nashville, TN

11d

About The Position

The PRN Adherence Care Navigator 2 will apply knowledge and skills to engage in-depth discussion with patients about medication adherence to identify and resolve patient adherence barriers. This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.

Requirements

• High School Diploma or GED Equivalent is required
• Must meet at least one of the following licensing requirements CPhT (either thru NHA or PTCB boards) or LPN
• Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed
• At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience
• Ability to work between the hours of 8:00 am - 8:00 pm CST
• Strong written and oral communication skills including ability to be able to communicate effectively with all level of management and employees
• Strong time-management skills and keen eye to detail
• Ability to deal with all situations in a calm and positive manner
• Ability to learn new processes quickly in a fast paced environment
• Strong interpersonal skills.

Responsibilities

• Make outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal
• Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.
• Interact with healthcare professionals of all levels involving patient medications. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90 day supply requests.
• Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
• Uses software applications to document patient call interactions
• Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
• Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED