PRN Patient Access Representative

Lifepoint Health•Athens, TN

2d•Onsite

About The Position

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a PRN Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

High school diploma or equivalent work experience is required.
Rapid learning and navigation of multiple software systems.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision in a fast-pace environment.
Ability to communicate effectively in English (read, write, speak, and understand).
Ability to learn and navigate multiple software systems.
Ability to complete the Skills Competency Checklist with 90 days of hire.

Responsibilities

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
Verifies benefits, obtains authorizations as need and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
Provides a positive first impression of the facility.
Ensures that all required demographic, billing, and clinical information is obtained and entered in the registration system in a timely manner.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Verifies insurance benefits and obtains precertification /authorization as necessary.
Determines and accepts required payments (e.g. copays, deductibles) or refers to financial counseling as appropriate.
Communicates professionally in person and via phone; provides clear instructions and excellent customer service.
Protects patient privacy and confidentiality in all registration activities.
Participates in performance improvement and required education.
Works alternate shifts/areas as needed to support department operations.
Performs other duties as assigned.