Pro Shop Attendant
About The Position
We are seeking a Pro Shop Attendant to join our team. This position will support management with the daily operations of the golf shop, including but not limited to handling point-of-sale (POS) transactions, booking tee time reservations, assisting members and guests, merchandising, and ensuring a welcoming and professional atmosphere. The ideal candidate will provide excellent customer service and contribute to delivering an exceptional golf experience. WORK ENVIRONMENT: Work indoors behind the Pro Shop counter 95% of the time and outside 5% of the time.
Requirements
- Ability to work a flexible schedule, including holidays, weekends and nights if needed.
- Ability to learn how to operate the point of sales and tee time management systems.
- Excellent customer service skills both in person and on the telephone.
- Ability to work independently or as part of a team.
- Ability to prioritize and work in a fast paced environment.
- Ability to follow instructions.
- At least 18 years old.
- High school diploma.
Nice To Haves
- Previous customer service experience.
- Previous experience working in a Pro Shop.
- Knowledgeable about the game of golf and golfer's needs.
Responsibilities
- Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls
- Operate the tee time management and point of sales system through Agilysys Golf
- Actively sell merchandise on the Pro Shop floor
- Clean, stock, fold, hang and straighten the merchandise in the Pro Shop
- Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members
- Communicate tee time changes and necessary information to the Starter’s table
- Assist Outside Service Representatives as needed
- Contribute to overall resort team effort by completing additional duties as assigned
- Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations
- Assist with duties of Outside Service Representative as needed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
