Proactive Service Manager

Stiles • Grand Rapids, MI

5d

About The Position

The Proactive Service Manager owns Stiles’ national proactive service strategy and day‑to‑day execution, with direct leadership of the Proactive Service Team - a specialized team of highly skilled Field Service personnel focused on Preventive Maintenance (PMs), modernization installations, on‑site training, and advanced troubleshooting. This role is accountable for capacity planning, territory deployment, scheduling efficiency, standardized procedures, performance management, and cross‑functional alignment across LCS Advisors, Regional Service Managers (RSMs), Technical Support, Product/Engineering, and factory partners.

Requirements

• 7–10+ years in Field Service, Technical Operations, or Maintenance Management with progressive leadership responsibility.
• Demonstrated success leading field teams, running multi‑site programs, and delivering on KPI‑driven operational goals.
• Strong grasp of PM principles, reliability/condition‑based maintenance, and upgrade/modernization practices.
• Operational acumen across scheduling, routing, utilization, and cost control; comfortable with dashboards and basic P&L entry.
• Excellent communication and customer‑facing presence; skilled at cross‑functional alignment and change leadership.
• Valid driver’s license; ability and willingness to travel 40–50%.
• Strategic planning translated into executable operating plans.
• Coaching, performance management, and succession development.
• Data‑driven decision making; KPI dashboards (Excel/BI), route and load optimization.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with CRM/ERP tools
• Advanced problem solving; calm under pressure; continuous improvement mindset.
• Strong written/verbal communication for internal/external stakeholders.

Responsibilities

• Team Leadership & Development
• Strategic Planning
• Financial and Operational Management
• Program Execution / Service Operations
• Proactive Service Team Leadership
• Cross-Functional Collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed