Proactive Services Administrative Assistant

BLM Group World Wide•Novi, MI

2d•Onsite

About The Position

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Summary Under supervision of the Head of Proactive Services and Analytics, the Proactive Services Administrative Assistant will provide timely assistance for the Preventative Maintenance team by preparing contract proposals (software, PMC, Teleservice) and processing orders from customers to BLM GROUP USA or ITALY and software suppliers as needed. Additionally, the Administrative Assistant will monitor and update management software, promote the contracts to the customers and facilitate online meetings when required, and assist the Proactive Services Administrator with administrative duties as needed.

Requirements

High School Diploma required, Associate Degree is preferred or comparable military experience, plus relevant experience in an office environment
A minimum of two (2) years of administrative, customer service, or similar experience required, preferably in the machine tool/manufacturing industry
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Proficient with Microsoft Office Suite (Excel, Word, Outlook, etc.)
Excellent phone etiquette, interpersonal and customer service skills
Strong written and verbal communication skills
Ability to work in a fast-paced environment and maintain composure in stressful situations
Ability to accurately document data in terms related to preventative maintenance
Highly organized; thorough and efficient; methodical and detailed worker
Solid work ethic with proven dependability
Ability to effectively listen, understand, and analyze/solve problems
Ability to meet deadlines and communicate deadlines to other team members
Able to work independently and effectively with minimal supervision
Excellent time management skills
Ability to effectively work with all levels of team members

Nice To Haves

Fluent in Italian or Spanish preferred, but not required

Responsibilities

Assist in the creation, organization, and maintenance of all internal and external customer documentation pertaining to Preventive Maintenance contracts
Survey customer after Preventive Maintenance visits to obtain feedback, record and track survey results, and provide data to management
Communicate available BLM programs to customers based on machinery they own (e.g., onsite support, training and preventative maintenance contracts)
Promote software maintenance renewals (ArTube, Lantek, Teleservice)
Perform other clerical and administrative office functions as assigned
Assist the Proactive Services Administrator as needed
Ability to travel up to 10% by management as needed for training or similar activities
Other duties as assigned by management