Process Analyst

Blackhawk Community Credit Union • Janesville, WI

2d

About The Position

The Process Analyst is responsible for evaluating, designing, and optimizing business processes to improve efficiency, automation, and enhance employee and member experience. This role works closely with cross-functional teams to analyze workflows, identify areas for improvement, and implement solutions that support organizational goals.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field; or equivalent level of knowledge, skills, and abilities typically acquired through work experience.
• 2+ years of experience in process analysis, business analysis, or a similar role preferred.
• Strong analytical and problem-solving skills with the ability to synthesize complex information.
• Excellent written and verbal communication skills.
• Strategy-minded in terms of organizational culture, behavior, business processes, & tools.
• Proficiency in process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma) preferred.
• Experience with data analysis and reporting tools (e.g., Excel, Power BI) preferred.
• Attention to detail and commitment to data accuracy.
• General enthusiasm for process management and continuous improvement.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• Attention to detail and organizational skills.
• Ability to manage multiple projects and priorities simultaneously.
• Stakeholder engagement and relationship-building skills.
• Adaptability to changing business needs and environments.
• Proactive approach to identifying and solving process-related issues.
• Familiarity with data visualization tools and techniques.
• Understanding of change management principles.
• Experience working with Process Management frameworks (i.e. APQC)

Responsibilities

• Analyze existing business processes and workflows to identify inefficiencies and recommend improvements.
• Map current-state processes.
• Organize process maps, procedures, and guidelines for various departments utilizing the APQC Process Framework.
• Identify critical process gaps and work with business units to capture process documentation.
• Collaborate with stakeholders to gather requirements and understand operational needs.
• Support project teams by providing research, analysis, and recommendations based on available process assets. Identify opportunities for updates to existing documentation.
• Work with business units to identify process improvement opportunities and solutions. Help implement workflow automation.
• Use analytics tools to identify process issues and inconsistencies, and report recommended improvements.
• Monitor the implementation of new processes and measure their effectiveness.
• Support change management activities related to process improvements.
• Participate in Kaizen workshops and other process improvement initiatives and activities.
• Stay updated on industry best practices and emerging trends in process documentation, organization, and optimization.
• Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual BSA/AML/CFT training to ensure you understand your responsibilities that apply to BSA/AML/CFT, including:
• Prohibited Account Types
• SARs (Suspicious Activity Report)
• OFAC (Office of Foreign Assets Control)
• Monetary Instruments
• Record Retention
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level