Process Improvement Analyst

Air InfoSec•Austin, TX

19h•Hybrid

About The Position

The Process Improvement Analyst</b> will support the Texas Department of Motor Vehicles on the Vehicle Title and Registration (VTR) Process Improvement project. This role is responsible for leading the mapping, analysis, and redesign of VTR business processes that serve internal agency staff, county Tax Assessor -Collector staff, and the general public. The analyst will identify and support the implementation of process improvements, enabling tools, and systems that deliver measurable operational value. This position requires close collaboration with stakeholders and IT teams to ensure redesigned processes are documented, implementable, and aligned with agency objectives.

Requirements

8 years of experience in enterprise business analysis and process improvement.
8 years of experience in current -state and future -state process analysis and documentation.
8 years of experience in stakeholder facilitation and requirements elicitation.
8 years of experience in gap analysis and development of process improvement recommendations.
8 years of experience in implementation support, cross -functional collaboration, and change management.
8 years of experience identifying inefficiencies and improving operational processes.
5 years of experience in Lean process analysis and continuous improvement.
5 years of experience in the development of measurable KPIs, baselines, and process performance controls.
5 years of demonstrated delivery of process improvements with quantifiable outcomes.

Nice To Haves

5 years of experience leading enterprise or cross -functional process improvement initiatives.
5 years of experience in a public -sector or regulated environment.
5 years of experience in SOP development and continuous improvement methodologies.
1 year of experience with a Green or Black Six Sigma Certification from an accredited organization.

Responsibilities

Lead the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor -Collector staff, and the general public.
Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.
Work with stakeholders to design and document future -state ("to -be") processes that streamline workflows, improve consistency, and enhance operational effectiveness.
Facilitate stakeholder interviews, workshops, and working sessions to plan and accomplish goals with minimal supervision.
Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision -making.
Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
Prepare and present solution options, including risk identification and high -level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.
Identify opportunities to improve efficiency, clarity, and user experience across VTR processes, including end -to -end interactions involving customers and external partners.