Process Improvement Analyst

HomeTrust Bank•Charlotte, NC

About The Position

The Process Improvement Analyst serves as both a tactical and a strategic partner enhancing operational efficiency and AI evaluation. The role will work collaboratively across the bank to identify opportunities to assess and drive process consistent operational efficiencies designed to reduce friction and pain points for both employees and customers. This position is responsible for conducting discovery sessions with various business units to understand current-state processes, identify variations, and uncover opportunities for improvement. Additionally, this position will participate in HTB’s AI evaluation and implementation process. The ideal candidate will have experience collaborating with leadership, understanding current opportunities for process improvement, developing standardized operating procedures, and supporting change management initiatives. Additional responsibilities include preparing process recommendations for senior management, performing gap analyses, supporting project plans, and identifying potential automation opportunities. The role ensures processes remain accurate, up to date, compliant with best practices, and aligned across all lines of business.

Requirements

Bachelor’s degree in Business, Operations, Finance, Management, or related field.
2–5 years of experience in process improvement, business analysis, operations, or a similar role.
Experience in creating process maps, SOPs, and workflow documents.
Proficient in Microsoft Office products.
Excellent attention to detail with strong organizational skills.
Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.).
Excellent documentation, analytical, and problem-solving skills.
Ability to translate complex workflows into clear, understandable documentation.
Strong interpersonal skills with the ability to collaborate across all levels of the organization.
Proficient in process mapping tools (e.g., Visio, Lucidchart).
Ability to manage multiple projects and meet deadlines in a dynamic environment.
Strong communication skills, both written and verbal.

Nice To Haves

Experience working within and deploying a continuous improvement management system e.g., Danaher Business Systems, McKinsey-style Lean Management System, is a plus.
Banking or financial services experience is strongly preferred.

Responsibilities

Conduct discovery sessions with various lines of business and key stakeholders to understand current practices and identify variation in workflows.
Demonstrate ability to be a self-starter and bridge builder across multiple departments and disciplines.
Demonstrate ability to be solutions-oriented and to build consensus for necessary change.
Identify process inefficiencies, redundancies, and conflicting practices across lines of business in partnership with key stakeholders.
Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks.
Collaborate across the bank with various lines of business teams to ensure processes align.
Build gap analyses to support decision-making.
Contribute to project plans, milestone tracking, and documentation as needed.
Collaborate with line of business leaders to prepare process recommendation documents, including presentations to senior management, process maps, supporting metrics, and business requirements.
Partner with department leaders to develop clear, actionable SOPs and workflow documentation.
Create templates, checklists, and workflow documentation to promote operational consistency and reduce errors.
Maintain a central repository of operational procedures and ensure regular updates as systems and processes evolve.
Identify opportunities for automation and improved efficiency across departments.
Research and summarize best practice standards relevant to process management as needed.
Recommend appropriate solutions based on research, bank policies, regulatory requirements which align with the Bank’s culture fundamentals.
Participate in change management activities associated with process improvement such as training stakeholders on new processes and ensuring documentation is accessible, accurate, and current.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
Complete all mandatory annual compliance training.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Perform other duties and special projects as assigned.