Process Improvement Manager

Cayuse Holdings•Cedar Park, TX

1d•Hybrid

About The Position

The Process Improvement Manager is responsible for identifying, analyzing, and overseeing the execution of initiatives designed to optimize workflows, streamline operations, and enhance organizational efficiency. This position requires a data-driven approach to problem-solving and a strong ability to collaborate with cross-functional teams to drive sustainable improvements that align with strategic business objectives. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

8 years of experiences process engineering, , operations optimization, or business process improvements.
5 years of experience evaluating current state processes and optimizing processes.
1 year of experience specifying software system requirements to design improved solutions.
1 year of Six Sigma Black Belt Certification.
1 year of experience with leading process transformation initiatives in large organizations.
1 year of proficiency in process modeling tools ( e.g., Visio etc.).
1 year of experience with strong facilitation, communication, and stakeholder management skills.
1 year of experience with operational metrics, workflow optimization, and cross-functional team collaboration.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Possesses effective presentation skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

1 year of experience in regulated or government environments.
1 year of familiarity with process automation or low-code tools.
1 year of Lean Certification.

Responsibilities

Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
Conducting an end-to-end review of selected business processes across designated departments or functional areas.
Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
Designing optimized "To-Be" workflows and transition plans.
Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
Establishing metrics to track improvements and ROI.
Facilitating working sessions, process mapping workshops, and training as needed.
Collaborating with IT and operations teams to align process improvement plans with system capabilities.
Supporting the development of implementation roadmaps and change management strategies.
Other duties as assigned.