Process Service Representative

VERITEXT LLC•Atlanta, GA

8d•Remote

About The Position

Providing our clients with exceptional service is the foundation of our business. As a Process Service Representative (Midwest Region), you’ll coordinate the service of process of legal documents on individuals in litigation throughout the nation and acts as a liaison for clients and process service resources.

Requirements

1+ year of related experience preferred
Must be exceptionally organized, detail oriented, and able to multi-task
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must possess excellent written and verbal communication skills

Responsibilities

Receive all incoming requests from clients and resources and distribute to appropriate folder
Locate resources for job assignments
Initiate and timely dispatch requests to the resource for service of process of legal documents and document retrievals
Coordinate and confirm resource receipt of job assignment
Monitor jobs in progress and update the company database with all information
Provide status updates to clients in a timely manner
Act as a liaison between clients and resources
Review all legal documents for accuracy and prepare Affidavits when necessary
Electronically deliver Affidavits and Returns to the client
Resolve issues and escalate as needed to ensure prompt and accurate resolution