Processing Coordinator

CLEAResult • Madison, WI

4d • $18 - $25 • Onsite

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual… To join our team as a Processing Coordinator! The Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact. For this exciting career opportunity, you’re a great fit if you can…

Requirements

• 2-4 years of relevant industry experience
• Good verbal, organization, customer service and written communication skills.
• Knowledge of or ability to learn and accurately apply application processing techniques, procedures and practices in a timely manner is essential.
• Fluency in the use of Microsoft Office, specifically Outlook, Word, and Excel.
• Must be a Wisconsin resident
• Must be willing to travel to Madison Office Daily
• Hours worked: 9AM-5PM

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Process rebate applications by verifying eligibility, obtaining, and documenting necessary information for the applications, and issuing eligible payments as directed.
• Perform accurate data entry and maintenance, including file setup, eligibility verification, applicable troubleshooting resolution, establishing reserved funding, and issuing payments while ensuring data quality.
• Schedule and track projects for Account Managers, and Program/Operations staff.
• Tracking and verifying program paperwork, files, and correspondence.
• Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program.
• Provide education and instruction to applicants on eligibility requirements or work with applicants to request additional information to meet requirements of program.
• Export predesigned report
• Support customers via phone, chat, and email
• Attend staff meetings and other program support
• Complete special projects

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level