Processing Lead

Panorama Mortgage Group LLC•Spring Valley, NV

just now

About The Position

Position Overview: As a Processing Lead, you'll lead a team of Loan Processors, Loan Setup personnel and operations support personnel that are tasked daily with achieving processing objectives while meeting Service Level Agreements (SLAs). You'll be responsible for the training and the development of each member, along with daily tasks and responsibilities to support the Operations Department. This role is critical in the development, training, and productivity path for the processing functions of the loan manufacturing process.

Requirements

High school diploma required
Previous experience in Mortgage Processing, or a related field
Previous experience as a Mortgage Processing Lead, Manager, or similar leadership role preferred
In-depth knowledge of Conventional, Government, Bond, Jumbo and Non-QM mortgage guidelines
Strong understanding of federal and state mortgage lending laws, compliance obligations, and industry standards
Experience implementing Service Level Agreement (SLA) driven workflows and performance management programs
Ability to handle multiple priorities in a fast-paced, deadline-driven environment
Intermediate to advanced knowledge of residential mortgage lending sales and operations workflows
Advanced experience with mortgage loan origination systems (e.g., Encompass)
A sharp eye for detail and the ability to manage multiple files and priorities at once
Highly organized and detail-oriented
Strong written and verbal communication skills
Strong problem-solving and decision-making abilities
English required, Bi-Lingual (English/Spanish) desired.

Responsibilities

Maintain a solution-oriented approach to getting loans closed.
Serve as the escalation person for processing issues, ensuring timely and effective resolution.
Stay composed, focused, and effective in a fast-moving environment
Monitor pipelines, prioritize tasks, balance workload and identify opportunities to ensure Service Level Agreements (SLAs) and production goals are met.
Monitor loan applications for data integrity, completeness and adherence to loan program and/or investor requirements
Monitor work to ensure company policies, procedures, and compliance-related functions are met.
Monitor work to ensure regulatory and legal compliance standards are met.
Identify areas in need of improvement and help implement better ways of working efficiently
Stay current on industry-best practices
Work closely with a team of processors and operations support team members to foster a culture of accountability, collaboration, and continuous improvement.
Lead, mentor, train, and develop a team of Loan Processors and Loan Setup personnel.
Maintain a leadership approach that’s organized, supportive, and consistent
Communicate product and process updates/changes
Collaborate closely with Sales, Disclosing, Underwriting, Closing, Post-Closing
Deliver a professional, compliant, and genuinely positive work behavior
Maintain an understanding of each customer including borrowers, real estate agents, sales personnel and other operational staff