Processing Operations Deputy Director

Anovaeon•Williamsport, MD

2d•Onsite

About The Position

The Processing Operations Deputy Director supports the Processing Operations Director in managing the daily execution of Anovaeon’s case processing operations within an ICE processing facility. This role focuses on operational coordination, staff supervision, and ensuring that case processing activities are conducted efficiently and in compliance with government expectations. The Deputy Director plays a critical leadership role in overseeing day-to-day operations of the processing floor, coordinating supervisory staff, and maintaining operational continuity across shifts. This position serves as the acting operational lead in the absence of the Processing Operations Director.

Requirements

Strong operational leadership and team coordination skills
Ability to manage complex administrative workflows in high-tempo environments
Strong problem-solving and organizational abilities
Excellent communication and interpersonal skills
Ability to manage competing priorities while maintaining operational standards
Attention to detail and commitment to quality assurance
Proficiency with Microsoft Office applications and administrative systems
Bachelor’s degree preferred; relevant professional experience may substitute for education
Minimum of 5–7 years of experience in administrative operations, government program support, or case processing environments
Minimum 2–3 years of supervisory or operational leadership experience
Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Experience supporting federal government programs strongly preferred
Experience working in detention operations, immigration processing, or law enforcement support programs preferred

Responsibilities

Support the Processing Operations Director in managing daily case processing operations
Ensure processing activities are executed efficiently and in accordance with government procedures
Monitor operational workflows and identify opportunities to improve efficiency and coordination
Assist in implementing operational policies, procedures, and process improvements
Provide leadership and guidance to Processing Site Supervisors and operational staff
Provide direct supervision and support to Processing Site Supervisors
Assist with scheduling and staffing coordination across operational shifts
Monitor workforce performance and ensure operational standards are maintained
Support onboarding and training of new processing personnel
Assist with performance management, coaching, and staff development
Oversee daily workflow of case processing teams and ensure timely completion of administrative tasks
Ensure coordination between Case Processing Specialists, Case Processing Aides, and supervisory staff
Monitor case processing activities to ensure documentation accuracy and operational compliance
Address workflow challenges or operational issues affecting processing efficiency
Coordinate with facility leadership and operational teams including corrections personnel, medical staff, IT teams, and other contractors
Ensure smooth coordination between processing teams and other operational departments within the facility
Assist in facilitating detainee movement and operational workflow across facility functions
Support the implementation of quality assurance processes across case processing operations
Conduct reviews of documentation and operational activities to ensure accuracy and compliance
Identify operational gaps or documentation issues and implement corrective actions
Maintain adherence to all applicable government policies and contractual requirements
Provide operational updates to the Processing Operations Director
Communicate operational priorities and updates to supervisory staff
Document significant operational issues, workflow challenges, or staffing concerns
Support preparation of operational reports or status updates as required