Processing Site Supervisor

Anovaeon•Williamsport, MD

8d•Onsite

About The Position

The Processing Site Supervisor oversees daily case processing operations within an ICE processing facility. This position is responsible for supervising Case Processing Specialists and Case Processing Aides during assigned shifts, ensuring accurate administrative processing of immigration case documentation, and maintaining operational coordination with facility partners. Processing Site Supervisors ensure that case processing operations are conducted efficiently, accurately, and in compliance with federal requirements. The supervisor coordinates daily workflow, manages staffing assignments, performs quality assurance reviews, and serves as the primary operational point of contact during their assigned shift. This role reports directly to the Processing Operations Director and works closely with leadership across facility operations, including security, medical, IT, and administrative teams.

Requirements

Strong leadership and team management skills
Ability to oversee complex operational workflows in a fast-paced environment
Strong organizational and coordination abilities
Excellent written and verbal communication skills
Ability to identify operational challenges and implement solutions
Strong attention to detail and commitment to quality assurance
Ability to maintain professionalism in secure government environments
Proficiency with Microsoft Office applications and administrative systems
Bachelor’s degree preferred; relevant experience may substitute for education
Minimum of 3-5 years of experience in administrative operations, case processing, or government program support
Prior supervisory or team leadership experience strongly preferred
Must be a U.S. citizen to comply with federal contract requirements
Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Experience working in government operations, detention environments, legal administration, or immigration programs preferred
Experience with case management systems or administrative documentation processes preferred
Bilingual English-Spanish preferred

Responsibilities

Supervise Case Processing Specialists and Case Processing Aides during assigned operational shifts
Assign daily responsibilities and manage workload distribution among processing staff
Monitor team performance to ensure operational standards and productivity expectations are met
Provide direction, coaching, and operational guidance to processing personnel
Ensure proper staffing coverage and operational continuity during shifts
Address operational issues and staff concerns as they arise
Oversee daily administrative case processing activities conducted by processing staff
Ensure case documentation and administrative tasks are completed accurately and within required timelines
Monitor case processing workflow to ensure efficient movement of cases through the processing pipeline
Support processing staff by resolving workflow bottlenecks or operational barriers
Ensure compliance with all ICE administrative processing procedures and operational protocols
Conduct routine quality assurance reviews of case documentation and processing activities
Identify documentation errors, process gaps, or compliance issues and implement corrective actions
Monitor adherence to established procedures, policies, and operational guidelines
Maintain documentation of quality assurance reviews and operational observations
Escalate significant compliance or operational concerns to the Processing Operations Director
Coordinate with facility partners including security personnel, medical staff, IT support, and other operational teams
Facilitate communication between processing staff and other operational departments within the facility
Coordinate with facility leadership to ensure smooth detainee flow through processing activities
Support coordination of operational activities involving multiple departments
Develop and manage shift schedules for Case Processing Specialists and Case Processing Aides
Ensure appropriate staffing coverage to meet operational requirements
Monitor attendance, shift coverage, and workforce availability
Coordinate staffing adjustments in response to operational needs
Support onboarding and training of new processing staff
Reinforce operational procedures and documentation standards with team members
Coordinate with training personnel to ensure staff receive required operational training
Provide ongoing performance feedback and mentorship to processing staff
Provide operational updates and shift reports to the Processing Operations Director
Document significant operational events, workflow challenges, or staffing issues
Communicate operational priorities and updates to processing staff
Participate in leadership meetings and operational briefings as required