BPO Services - Expert

chainiqgro•Chicago, ND

27d

About The Position

At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition. Join our Team It is an exciting time at Chain IQ and our team in Jersey City or Chicago are looking for a Sourcing Expert in the focus area of IT Technology and Outsourcing. Our ambition is to strengthen the existing highly experienced team to support the business development and consulting like projects to grow our client base. Role Purpose The primary purpose is to deliver value-add sourcing initiatives and projects to clients in a structured, professional and consistent manner. We are seeking a dynamic, client-focused individual to join our US Value Creation Team as a Sourcing Expert for IT / IT Outsourcing and Offshoring. The candidate must have solid experience in the end-to-end sourcing lifecycle across a range of outsourcing categories including ITO and BPO.

Requirements

Bachelor’s degree required; MBA is a plus.
Proven capability running multi‑million‑dollar sourcing projects.
Several years of experience with active contract and commercial negotiations.
Experience in relationship management, deal structuring, vendor management, and procurement.
Strong consulting-style capability: structured problem solving, senior communication, analytical thinking.
Experience drafting contracts and identifying business and legal issues with limited specialist support.
Excellent oral and written communication and negotiation skills.
Strong proficiency in data analysis, pricing analysis, baselining, and financial modeling.
Advanced skills with Microsoft Excel, PowerPoint, and sourcing systems (e.g., SAP Ariba).
Ability to work with stakeholders and suppliers across different business areas and in a global setup.
Professional team player — committed, motivated, flexible, with strong client and team focus.
Ability to manage multiple priorities and deliver results under pressure.

Nice To Haves

MBA is a plus.

Responsibilities

Establishing and maintaining strong relationships with our business partners, key suppliers, and multiple client groups.
Leading assigned sourcing initiatives, varying in complexity, scope, and scale across categories.
Acting as a subject matter expert, advising clients on supplier capabilities, best practices, and market strategies in the tendering phase for new Chain IQ prospects as well as existing clients.
Working in a project‑based delivery model with a consulting mindset to support multiple clients and asses, analyze, and drive savings opportunities.
Understanding complex business requirements and shaping deals to meet those requirements.
Providing high‑level savings estimations and value sizing in early-stage project phases.
Calculating financial baselines, pricing models, and future‑case analyses for negotiation strategies.
Ensuring compliant contracting, performance management, and issue resolution.
Documenting sourcing workflows and project administration in required client or Chain IQ systems.
Maintaining market awareness of relevant categories and contributing to sourcing area plans.
Managing multiple priorities, often to tight deadlines, and delivering high‑quality results.
Domain and category expertise should include IT Hard- and Software, IT-Infrastructure and Telco, IT Outsourcing, Business Process Outsourcing
Leading sourcing across ITO, BPO, outsourcing and offshoring categories.
Managing SLAs, KPIs, delivery models, and regulatory contract considerations.
Engaging major global outsourcing providers and supporting market analysis and benchmarking.