About the position
Zions Bancorporation is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. We are seeking a Product Analyst to join Zions Bancorporation. The Product Analyst plays a key role in the Salesforce Product team by working with stakeholders to elicit business requirements, analyze business processes, and act as a subject matter expert on behalf of the business. You will work with full-stack agile teams, made up of Salesforce admins & developers, quality assurance, and DevOps, focused on efficiently delivering on the requirements the product analyst helps gather. Our Salesforce platform is used across the organization, so you will have a broad range of use cases that will require a variety of different solutions, constantly presenting opportunities to explore new challenges.
Responsibilities
- Review, analyze, and evaluate business processes, requirements, systems and user needs to develop process maps and documentation in ADO
- Provide support within the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards and reports in Salesforce
- Create and maintain documentation and training materials related to projects
- Assist with helpdesk queue as level 2 support for escalated issues
- Facilitate user acceptance testing for new features and enhancements
- Assist in implementation of Salesforce functionality to the users as needed
- Collaborate with the various Salesforce teams to ensure optimal delivery of Salesforce functionality
- Participate in agile ceremonies
- Perform other duties and responsibilities as assigned
Requirements
- Requires a Bachelor's finance, technology or a related field and 2+ yrs business analyst experience in banking process analysis, gathering and documenting business requirements or other directly related experience
- Strong elicitation techniques
- Ability to collect data and structure in a consumable format to facilitate decision making.
- Working knowledge of business processes and systems, programming and systems analysis procedures.
- Knowledge of project techniques and practices.
- Basic understanding of software development methodologies, e.g. Agile, Waterfall
- Analysis & problem solving experience
- Solid interpersonal skills with the ability to work with both management and staff employees to resolve problems and improve processes or systems
- Must be able to meet deadlines
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
