Product and Sales Support Admin

US Foods-posted 12 days ago
$24 - $41/Yr
Full-time • Entry Level
Centennial, CO
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Join Our Community of Food People! BECOME A US FOODS® EMPLOYEE! Ready to build a career with a company that’s leading the foodservice industry? This position starts at $28 based on experience. US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

  • Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
  • Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
  • Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
  • Execute sample policy to obtain samples for customers and/or Territory Managers.
  • Develop and maintain current knowledge and resources to be able to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
  • Prioritize requests based on urgency and customer status.
  • Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
  • Develop product category knowledge in order to suggest substitute product when necessary.
  • College degree or equivalent distribution or food service supply chain experience.
  • Sales or Customer service experience is preferred.
  • Proficient in Microsoft Office products.
  • Strong organizational and analytical skills.
  • Written and oral communication and interpersonal skills.
  • Ability to research, escalate and follow up on inquiries with great sense of urgency.
  • Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more!
  • Health insurance.
  • Pre-tax spending accounts.
  • Retirement benefits.
  • Paid time off.
  • Short-term and long-term disability.
  • Employee stock purchase plan.
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