Product and Service Innovation Specialist

About the position

The Product and Service Innovation Specialist at Redwood Credit Union assists in identifying and developing innovative products and services, while enhancing current offerings. Responsibilities include conducting consumer, competitor, market and product research, identifying and defining differentiated opportunities, and supporting activities to launch solutions that improve the Member experience and grow the business.

Responsibilities

• Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights.
• Develop journey maps.
• Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others.
• Analyze market and Member data, demographics, behaviors, and metrics.
• Assess current-state products and services to support processes and operations.
• Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union.
• Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities.
• Define and recommend strategically differentiated solutions to bring new products or product enhancements to life.
• Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational/operations changes required.
• Support activities and projects to implement and launch new products and services.
• Support digital teams in creation of new and enhancements to existing digital experiences.
• Support Marketing & Communications in the development of product marketing strategies and tactics.

Requirements

• Ability to conduct research, document findings, and make recommendations.
• Proven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions.
• Strong communication, including verbal, written and presentation skills.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Proficiency with Microsoft Word, Excel, and PowerPoint or similar.
• Strong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data.
• Experience in product discovery, design thinking or other innovation discovery techniques.
• Financial services industry and/or credit union experience.
• Familiarity with behavioral finance/behavioral economics and consumer financial decision making.
• Skillful facilitation of high impact conversations with the ability to build consensus.
• Strong desire to learn and grow as a product development professional.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings.
• Employee performance incentive plan.
• Salary Advancement– Merit increase based on performance.
• 401(k) program with employer match.
• Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans.
• RCU employees are eligible for a 1% discount on all recreational or boat loan products.
• 2% discount off Visas and LOC Loans through RCU.
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500.
• 100% financing for employee purchased homes!