Eddyfi Technologies-posted 3 days ago
Hybrid • Houston, TX
Professional, Scientific, and Technical Services
Craft a resume that recruiters will want to see with Teal's resume Matching Mode

This role is part of our ET/UT product line. The Applications & Product Expert will act as a technical authority for both internal teams and customers, offering in-depth knowledge of our UT products and applications. This role is responsible for understanding customer technological needs and collaborating with internal teams to propose and develop effective solutions. The expert will also monitor technological trends, conduct ongoing research, and provide insights to keep the business at the forefront of innovation. Be a part of something bigger. At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we're behind some of the most advanced systems in the world-delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started. If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.

  • Execute onsite customer demos, trials, site qualifications, and customer visits or calls to showcase product capabilities and address technical inquiries.
  • Act as a technical support for customers, including after-sales support for technical cases.
  • Provide training to customers on standard products and create e-learning and training materials.
  • Support the sales team by contributing to technical sales toolkits, preparing quotes for standard products, and participating in sales campaigns.
  • Assist with NDT (Non-Destructive Testing) data analysis, advanced technical support, and applicative testing of software solutions.
  • Develop and promote application notes, blogs, and educational content such as 'Coffee Break' sessions.
  • Share customer success stories to highlight product value and build customer trust.
  • Participate in conferences and author technical papers to showcase expertise in relevant fields.
  • Collaborate with R&D to support the development of new standard products and assist with sustaining activities.
  • Work closely with marketing to create impactful content and support the promotion of standard products.
  • Deliver high-quality support for project planning, execution, and delivery, focusing on technical application requirements.
  • You hold a bachelor's degree in engineering, a college diploma in science, or a related field.
  • You have a PAUT or Guided Wave certification (an asset).
  • You have 5 or more years of relevant experience.
  • You possess advanced English skills, both spoken and written.
  • You possess advanced Spanish skills (an asset).
  • You have knowledge of Ultrasound inspection technologies and the NDT market.
  • You have knowledge of Phased Array inspection technologies.
  • You have knowledge of Guided Wave Ultrasound technology (an asset).
  • You demonstrate excellent problem-solving skills and the ability to find win-win solutions in a customer service context.
  • You have strong interpersonal skills, and you communicate and collaborate well within a team.
  • You are capable of training staff, effectively interacting with customers, and collaborating with internal teams.
  • You can write clear and concise technical reports.
  • You are comfortable with tight deadlines and know how to manage your priorities.
  • You are autonomous, thorough, and committed to delivering high-quality work.
  • You are available for frequent national and international travel, as required by project needs.
  • You have a strong technical background and can easily understand and explain complex solutions to both technical and non-technical audiences.
  • You are an excellent communicator, able to build trust and maintain strong relationships with clients and internal teams.
  • You are proactive and solution-oriented, always looking for ways to add value and drive results.
  • Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
  • Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
  • Joining a rapidly expanding company offering long-term development and success opportunities.
  • Contributing to meaningful projects that create a lasting impact.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service