Product Application Specialist-Radiology

Infinitt North America

1d•Remote

About The Position

INFINITT Radiology PACS Product Specialist This role can be performed remotely from anywhere in the U.S. or Canada. Our headquarters are in New Jersey, and local team members are welcome to work in the office if they prefer. INFINITT NORTH AMERICA INFINITT North America is a wholly owned subsidiary of INFINITT Healthcare, a dedicated healthcare Information Technology company with world-class research and development capabilities, robust sub-specialty and multi-facility solutions, and more than 6,200+ installations in 55 countries. Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that we’re so very proud of. We’ve demonstrated this even further with our “Great Place to Work” certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special? The Radiology PACS Product Specialist will function as a resource for the INFINITT Radiology PACS support team. In this position, you will be responsible for learning the INFINITT PACS Product from a training/demonstration perspective, support, and product implementations.

Requirements

The RADIOLOGY PACS Product Specialist should have a Radiology Background with at least 3 years in a clinical setting and/or knowledge in workflow and imaging, preferably from the industry side.
The specialist should have experience and competency in using the software within a radiologist’s workflow- either as a superuser, trainer, or specialist of a similar product.
Knowledge and hands on experience with PACS is a plus.
Well versed with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
Public speaking to small and large audiences
Excellent written communication skills
Excellent organization skills and ability to perform under pressure
Knowledge and experience of hospital systems, modalities, and workflows
Authentic, passionate, and motivated / driven
Integrity (honest, sincere, respectful, trustworthy, ethical)
Good judgment (using both reasoning and intuition)
Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
Good interpersonal maturity and teamwork
Excellent verbal and written communications skills.
Proactive
Adaptable
Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
Seeking and able to commit to long-term employment

Nice To Haves

Experience working remotely (from home office) in the past (recommended, but not a requirement)

Responsibilities

Radiology PACS Application Training
Supporting Help Desk tickets with application training and questions.
Providing remote training for INFINITT Radiology PACS implementations.
Participate in on-site implementation and provide training to all users (System Admins, Super Users, Radiologists, Transcriptionists, etc.)
Radiology PACS Subject Matter Expert for Implementations
Overseeing the creation of the RADIOLOGY PACS Statement of Work
Initial preparatory build of RADIOLOGY PACS environments within an INFINITT PACS environment
Primary education for customer on environment preparation, base accounts build, system rules, hanging protocols, etc.
Primary resource for end user education
Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective.
RADIOLOGY PACS Product Support
Provide telephone, remote access, and email support to INFINITT RADIOLOGY PACS customers.
On occasion, provide on-site support to customers – this can include driving and/or flying to customer locations.
Go-Live and On-site Support
Traveling to facilities to support INFINITT implementations or supporting remotely.
Troubleshooting issues for INFINITT RADIOLOGY PACS product or triaging the issue to appropriate resources.
Identify concerns during Implementation and escalate accordingly
Demonstrations
On-site or remote sales support, which includes demonstrations of the INFINITT product and/or workflow discussions.
Attendance of conferences and tradeshows for demonstration of the INFINITT product.
Learning and keeping up to date on industry trends.
Radiology PACS Support
Learn the Radiology PACS product to the appropriate tier
Be capable of supporting Radiology PACS needs as a secondary role to supporting the RADIOLOGY PACS customer needs