Product Assembly Technician

EPIC iO Technologies•Fort Mill, SC

80d

About The Position

As the Product Assembly Technician, you will be working in our Customer Operations organization and will be a part of our Logistics Team. You will primarily be responsible for providing technical assistance to EPIC iO’s customers with an overall goal of building, delivering, and improving customer satisfaction and business retention, while growing the existing client revenue base.

Requirements

5 years in a contract manufacturing and/or assembly environment.
Background in Industrial, Mechanical, and Electrical Engineering, or a related field.
A minimum of 2 years in a video surveillance technician role.
Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, and PowerPoint, MS Teams).
Organized, high energy level, and strong work ethic.
Excellent written and verbal communication skills.
Outstanding customer service skills & dedication to the “Customer Outcome Experience”.
Ability to work well with a team in a fast-paced, changing technology environment, and also work independently when needed to resolve customer hardware and software issues.
Ability to multitask and meet specific goals set by supervisors and management.
Experience utilizing Modern Professional Services Automation and Remote Monitoring and Management Platforms.
Ability to travel to customer sites and provide installation activities.
Capability to lift up to 50 lbs.

Nice To Haves

Certifications in Operations Management or Project Management are preferred.
At least 2 years of experience working in the Network and Security field.
Background in wireless, software, and/or technology-related equipment.
Experience with Windows and Linux Operating Systems, along with VMS.
Experience with building electronics, implementation of video and computer-related items, including physical installation.
Bi-lingual, especially fluent in Spanish, is a plus.
Experience utilizing Monday.com, Teams, and Fish Bowl.

Responsibilities

Provide solution builds for EPIC iO systems created in house based on customer specification, company standards, and requirements, and timely alignment to assigned tasks.
Be a part ofthe Inventory Control of our Build Center.
Provide client support and technical issue resolution via phone, email, and other electronic mediums as needed.
Make use of EPIC iO’s knowledge base and troubleshooting techniques to produce products, services and to resolve customers' technical issues in a timely and cost-effective manner.
Maintaining professional and satisfied relationships with customers by educating clients about the features and benefits of their implemented solution.
Utilize EPIC iO’s systems (ex Monday.com, Fish Bowl, etc) to manage project builds and requirements, customer tickets, communication, and monitor customer environments, log and update customer records, and end-to-end documentation of systems builds and services .
Configuration and set-up of customers’ systems (build), document and record, and provide installation and troubleshooting along the customer equipment lifecycle.
Training customers on new and existing products as needed.
Collaborate with other team members (across multiple time zones) to schedule service calls and test the hardware/software to resolve customer issues.
Perform light lifting of 50lbs or less that will include building trailers, managing inventory, and packing and shipping of product to customers.