ADP-posted 13 days ago
Salem, NH

In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients, advisors, and internal partners with moving products, changing funds, or adding and removing plan-level features. You carry the weight of ADP’s service reputation and client satisfaction in your hands. Your main objective will be to help clients and advisors complete plan and fund changes. The nature of what you do will not change, however, every day will be different due to the variety of questions you will receive and solutions you provide. Each plan you work on will be a mini project for you to manage and get across the finish line.

  • Help clients and advisors manage their business by assisting them with various product and/or fund changes.
  • Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
  • Create documents for client signature and input key information into internal systems to complete plan changes.
  • Adhere to a daily schedule and organize yourself to deal with a high volume of plans.
  • At least one year of experience in a client service environment or other business experience.
  • Ability to discuss processes and product decisions with sales force and prospective clients.
  • A college degree is great but not required.
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help build team and client relationships.
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