About the position
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the Service Product Group (SPG), you will work to enhance and optimize the delivery of products to customers, creating solutions and efficiencies for successful implementations in an organized and accelerated manner. You will develop program execution, collaborate with various departments, and improve communication throughout the program's lifecycle. You will lead complex, multi-disciplinary projects from start to finish, coordinating with stakeholders to plan requirements, manage schedules, identify risks, and communicate with cross-functional partners across different offices, time zones, and hemispheres, ensuring all players are updated on progress and deadlines. This position offers a unique opportunity to lead and shape the delivery process of our products.
Responsibilities
- Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Lead the completion of change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements
- Manage timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward, while escalating opportunities to improve efficiencies and functional coordination
- Develop comprehensive project timelines, utilizing forecasting techniques to improve on-time product delivery and monitor scope while partnering with Production Owners to maintain Program roadmap
- Collaborate with cross-functional teams and stakeholders to align product plans for the future and milestones and align sprint deliverables with program milestones
- Utilize project management and product management tools, including Jira, Advanced Roadmaps, Jira Align, and Monday to plan, execute, and track progress
- Act as a central point of contact for product status, updates and issue resolution
- Prepare and deliver high-quality presentations to communicate overall program status, challenges, and strategies to stakeholders and executive leadership
- Handle release management administrative activities for product delivery
Requirements
- 12+ years of experience in Product Management or 8+ years equivalent in relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Contribute to the organizations long term strategy by developing frameworks and conducting delivery analysis to improve processes
- Coordinate SPG internal initiatives and programs, including project planning execution, and performance tracking
- Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools
- Develop and deliver compelling presentations to audiences (cross-Functional teams, executives)
- Support objectives and key results (OKR) planning, tracking and reporting on key performance indicators (KPIs)
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
Nice-to-haves
- Bachelor's degree in relevant field or equivalent work experience
- Proficient knowledge of the product development life cycle, design, and data analytics
- Excellent interpersonal skills and ability to take ownership of deliverables and self-motivated
- Demonstrate high level of personal initiative, good work ethic, achieving challenging plans for the future, and ability to manage multiple tasks simultaneously
- Dependency Management Experience and Release Management Process
- Service Now experience
- PMP, CSM or similar certificate
