Product Delivery Manager - Payments - Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Merchant Services , you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. JPMorganChase’s Product Oversight & Support team, the first line of defense protecting our Merchant Services business. We partner with product leaders to embed robust controls into the product lifecycle, using a risk‑based approach and advanced analytics to surface, quantify, and mitigate exposure across change management and product delivery. You will leverage your expertise in financial services, data science, and risk management to deliver insights and solutions that help product owners manage risk while accelerating delivery. This role is at the intersection of controls, analytics innovation, and product execution—driving measurable impact for our clients and the firm.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Demonstrated expertise in SQL, Python, Snowflake, Tableau, Alteryx or other advanced analytics methods; familiarity with big‑data tools (Hive, Hadoop, Spark) and distributed computing.
Deep understanding of product development lifecycle, quality assurance, and data integrity.
Proven track record delivering leading large, high‑impact projects from concept to implementation.
Advanced knowledge of risk management, controls, and compliance in payments.
Exceptional communication, storytelling, and stakeholder management skills; ability to influence executives and drive alignment across functions.
Comfortable navigating ambiguity, debate, and competing priorities; proactive, independent problem solver who creates practical, durable solutions.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.

Nice To Haves

Bachelor’s or master’s in information sciences, risk management analytics, computer science, or a related business or quantitative field; advanced degree (M.S. or Ph.D.) advantageous.
10+ years preferred , ideally within payments or financial services.

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Design and deploy advanced statistical models, machine learning, and GenAI solutions to tackle payments, sales, risk, and operations challenges—translating insights into business outcomes.
Build and enhance BI tools, dashboards, and pipelines using Snowflake, Python, SQL, Tableau, and related technologies to enable real‑time decisioning and proactive risk detection.
Convert complex findings into clear, actionable recommendations for executives and cross‑functional stakeholders. Stay current on industry trends and emerging technologies to drive payments innovation and best‑in‑class analytics practices.
Advise and coach product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle.
Oversee Action Plans (APs), audits, and change initiatives; ensure timely remediation, durable fixes, and evidence of control effectiveness. Triage broken processes, lead root‑cause analysis, and assume ownership of APs where needed to drive closure and sustainability. Execute monitoring controls, track and escalate risk issues, and ensure alignment with firmwide policies and standards.
Collaborate with Business Control Managers, Legal, Product, and Finance to resolve risk‑related issues and embed controls that scale. Partner with data scientists, analysts, engineers, and product teams to deliver risk/benefit analytics for product support.
Serve as a strategic advisor who influences business direction, balancing delivery velocity with strong risk management. Represent analytics and controls in senior forums; advocate for data‑driven transformation and disciplined execution.
Foster a collaborative, inclusive, high‑performance culture; lead large, cross‑functional initiatives from concept to adoption.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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