About the position
A Demo Product Associate is also known as a Storyteller and assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as advising on food and beverage pairings. The role involves responding courteously to guest inquiries regarding availability, usage of products, the range of services, restaurant offerings, classes at Eataly’s Chef’s Table, recipe help and location of products throughout the market. The associate listens actively and asks questions to understand guests’ needs and preferences, recommending food and beverage items. They develop comprehensive knowledge of Eataly’s products through diligent participation in live and video training and active use of Eataly’s product library. The associate communicates daily/monthly new information to Eataly teams, prepares and executes product tastings and demonstrations, interacts with Eataly teams and vendors, and assists with events such as feste and sagre, and tours for guests. They also circulate the store regularly to ensure shopping carts are always available in designated areas, open and close the cash till, and ensure an accurate accounting of all transactions, collections, and disbursements during the work shift. Other duties may be required or assigned.
Responsibilities
- Assist guests with making educated and confident shopping decisions.
- Respond courteously to guest inquiries regarding availability, usage of products, and services.
- Listen actively and ask questions to understand guests’ needs and preferences.
- Recommend food and beverage items.
- Develop comprehensive knowledge of Eataly’s products through training.
- Communicate daily/monthly new information to Eataly teams.
- Prepare and execute product tastings and demonstrations.
- Interact with Eataly teams and vendors.
- Assist with events and tours for guests.
- Circulate store regularly to ensure shopping carts are available.
- Open and close cash till and ensure accurate accounting of transactions.
- Perform other duties as required or assigned.
Requirements
- High school diploma or equivalent.
- Previous retail and/or restaurant experience preferred.
- Knowledge of and passion for Italian food and beverage.
- Outstanding communication and relationship-building skills.
- Outgoing personality and ability to sell.
- Intermediate computer skills.
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- Fun staff classes on products and Italian cuisine
