Product Design Manager, Retail (Inventory Management & Sales Insights)

About the position

Lightspeed is seeking a Product Design Manager to join the Retail team leading the experience for its Inventory Management and Sales Insights teams. This team creates actionable insights that help retailers manage their inventory levels and identify new sales trends. Working across products and customer touch points, these designers leverage established and emerging design systems to take the boring out of business. The experiences they create help retail buyers simplify how they set up our products, showcase their merchandise, and manage their orders.

Responsibilities

• Understand business objectives to solve highly abstract problems and uncover unidentified ones.
• Connect and lead teams in executing solutions end-to-end.
• Apply strategic thinking not just in execution but to shape how teams approach new problems.
• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition.
• Facilitates journey mapping and introduces design thinking methods to influence cross-functional teams and advocate for the user.
• Lead a team in defining discovery existing system libraries as well as evolving components for user and industry relevancy.
• Create prototypes or support the team to do so.
• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.
• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervises contributors on projects and manages the workload and backlog across the team.
• Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face.
• Has a high-bar for quality and craft, and holds themselves accountable for shared outcomes.

Requirements

• 2+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication).
• An acute self-awareness and deep empathy - for both the customer and your team's goals.
• A tenured, evolutionary perspective on technology, product, and design practices.
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills.
• A deep curiosity and ability to consider product strategy and vision.
• Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform.
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro.

Benefits

• Lightspeed equity scheme (we are all owners).
• Unlimited/flexible paid time off policy.
• Health Insurance.
• Health and wellness benefit of $500 per year.
• Online Mental Health Resources.
• Access to LinkedIn Learning.