Product Director - Client Solutions

JPMorgan Chase & Co. • New York, NY

22h

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Client Solutions, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Requirements

• 10+ years of experience in sales, client account management, customer success, or related fields
• Demonstrated success in developing and expanding AI, ML, or data-focused initiatives within large-scale enterprise software, cloud, or AI organizations.
• Track record of close collaboration with Product and Engineering teams to successfully launch complex solutions.
• Strong executive communication and narrative skills, with a proven ability to engage and influence senior technical and business leaders.
• Strategic thinker with strong execution skills and a results-oriented mindset.
• Demonstrated experience managing diverse teams and driving operational excellence in fast-paced environments.
• Advanced problem-solving skills and adaptability to evolving business needs.
• Recognized thought leader within a related field

Responsibilities

• Drive solutions adoption for the firm-wide Data & AI Platform, proactively identifying and pursuing new opportunities to expand platform adoption across Lines of Business and Corporate Functions.
• Build and manage a robust pipeline of internal clients, guiding them from initial engagement to successful onboarding and expansion.
• Develop and execute targeted strategies and campaigns to increase reach and usage, ensuring alignment with firmwide priorities and business needs.
• Lead client presentations, demos, and workshops to showcase the Platform value proposition and drive buy-in from key stakeholders.
• Recommend solutions to address business and functional needs, ensuring clear success criteria and measurable outcomes are established for each engagement.
• Track, analyze, and report on progress, value, pipeline health, and adoption metrics, using insights to refine strategies and drive continuous improvement.
• Build strong relationships with senior business and technology leaders, acting as a trusted advisor and advocate for Data & AI Platform capabilities.
• Collaborate with enablement and training teams to ensure clients are equipped for successful adoption and ongoing value realization.
• Gather and relay client feedback to product and engineering teams to inform the product roadmap.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed