Product Educator (49250)

Platinum Dermatology Partners LLC•San Diego, CA

11d•$22 - $26•Onsite

About The Position

Product Educator is responsible for transitioning patients from the physician to the aesthetic treatment/retail area of the practice. This position works very closely with physicians to understand their preference of products and ingredients, to effectively relay to patients how these products contribute to their overall skin health. Knowledge of skin structure and physiology is essential to effectively explain product ingredient and treatment efficacy to patients. Continual training on product lines and ingredients is vital to remain relevant in the constantly changing field of aesthetics. Provide skincare consultations and product information to patients, assessing best products for patients’ skin type and skincare needs. Work closely with physicians to understand their preference of products. Maintain storefront and product displays. Review of patient schedule for upcoming cosmetic procedures to contact patient (looking forward 2-3 days) OSHA compliance Attend staff meeting and huddles. Expert-level knowledge of all cosmetic products and procedures provided by our clinic. Provides education to staff on products and cosmetic services. Directly responsible for achieving sales goals for products. Responsible for all aspects of product inventory maintenance. In conjunction with marketing consultants, develop, maintain, and implement the practice strategic marketing plan, goals and objectives. Monitor website for skincare inquiries. Fulfill online and phone orders. Reconcile Alle points, run reports and contact patients who would benefit from current promotions or exclusive offers. Meet with skincare and procedure reps for education on new products. Conform to all HIPAA regulations and maintain strict patient confidentiality. Ensure patients proceed through the check-out process confirming patients have properly paid for all amounts that day and/or collect deposits and payments. Return phone calls in a timely and pleasant manner. Maintain continual training related to skincare and product lines in order to effectively educate staff and patients. Treat peers, supervisors, subordinates, patients and vendors with fairness, courtesy and professionalism and contribute to the overall positive work environment of the clinic. Perform other duties as assigned.

Requirements

Excellent verbal and written communication skills
Ability to exert subtle motivation and influence
Must be able to work as part of a team
Must be customer-service oriented
Effective organization skills with attention to detail
Ability to manage multiple projects simultaneously
Present a highly professional image
Maintain confidentiality of privileged and sensitive information
Ability to multi-task in a fast paced, patient care driven clinical environment
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients and their families, physicians, staff and other customers
Ability to stand for long periods of time
Ability to work varying hours as needed by the clinic, including some occasional weekend hours (special events)
Demonstrates high reliability through consistent punctuality and attendance
Computer literate with proficient Microsoft Office skills
Ability to operate basic office equipment; phone, fax, copier, printer etc

Nice To Haves

One to two years of sales experience preferred
College degree with emphasis on sales and marketing, or equivalent related experience preferred
Knowledge of skin structure and physiology preferred
Knowledge of medical terminology and medical office procedures; dermatology or cosmetic medical office experience preferred

Responsibilities

Transitioning patients from the physician to the aesthetic treatment/retail area of the practice
Relaying to patients how products contribute to their overall skin health
Provide skincare consultations and product information to patients, assessing best products for patients’ skin type and skincare needs
Work closely with physicians to understand their preference of products
Maintain storefront and product displays
Review of patient schedule for upcoming cosmetic procedures to contact patient (looking forward 2-3 days)
OSHA compliance
Attend staff meeting and huddles
Expert-level knowledge of all cosmetic products and procedures provided by our clinic
Provides education to staff on products and cosmetic services
Directly responsible for achieving sales goals for products
Responsible for all aspects of product inventory maintenance
In conjunction with marketing consultants, develop, maintain, and implement the practice strategic marketing plan, goals and objectives
Monitor website for skincare inquiries
Fulfill online and phone orders
Reconcile Alle points, run reports and contact patients who would benefit from current promotions or exclusive offers
Meet with skincare and procedure reps for education on new products
Conform to all HIPAA regulations and maintain strict patient confidentiality
Ensure patients proceed through the check-out process confirming patients have properly paid for all amounts that day and/or collect deposits and payments
Return phone calls in a timely and pleasant manner
Maintain continual training related to skincare and product lines in order to effectively educate staff and patients
Treat peers, supervisors, subordinates, patients and vendors with fairness, courtesy and professionalism and contribute to the overall positive work environment of the clinic
Perform other duties as assigned