Product Engagement Specialist

OpenAI • San Francisco, CA

1d • Hybrid

About The Position

As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch.
This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance.
In this role, you will:

Requirements

• Have experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners.
• Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines).
• Are technically fluent and comfortable prototyping with data and with new tools.
• Have a strong customer advocacy mindset and can translate user pain into crisp, engineering-ready problem statements.
• Are highly organized, can manage multiple workstreams, and thrive in fast-paced environments with shifting priorities.
• Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process.
• Take ownership from an ambiguous problem through implementation and measurable outcomes.

Responsibilities

• Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.
• Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch.
• Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes.
• Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners.
• Identify launch risks early and drive mitigation plans that protect customer experience and service levels.
• Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics.
• Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed