Product Experience Manager

Adobe•San Jose, CA

1d•$148,100 - $282,100

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! At Adobe, we believe exceptional customer experiences are built through strong partnerships — and we build those bridges intentionally. As a Product Experience Manager, you’ll help us create consistent, reliable frameworks that connect Adobe Customer Solutions (ACS) teams with our Adobe Experience Cloud Product teams. ACS includes Customer Engineering (Support), Professional Services (Consulting), Ultimate Success (Technical Account Management, Field Engineering, Support Success Management), and Customer Success. Our Product teams include both Product Engineering and Product Management — and you’ll work across all of them to close the gaps that matter most. Your mission is to ensure customer pains, workflow friction, and improvement signals flow predictably across the organization. You translate these signals into clear product outcomes and high-quality customer-facing results. This is a strategic, cross-functional role where we rely on you to help the organization respond quickly to systemic issues, align on priorities, and keep teams moving in the same direction. Together, we’ll design and manage cross-departmental operating programs, build repeatable models, and ensure the right insights reach the right teams at the right time — all supported by a strong, closed-loop feedback process. If you love orchestrating clarity in complex spaces and asking, “How do we make this whole system work better?” — you’ll feel right at home here!

Requirements

10+ years in Product, Program, or Project Management supporting enterprise-scale, customer-facing solutions.
Demonstrated success leading large, cross-functional, matrixed programs.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills, including executive-level storytelling.
Experience with program and workflow tools (e.g., Jira, ADO, Asana, Smartsheet, Confluence, Workfront).
Proven ability to influence senior leaders and drive customer experience improvements.
Dedicated, adaptable, and comfortable navigating ambiguity and change.

Nice To Haves

Experience in SaaS, Cloud, platform architecture, or enterprise technology environments.
Familiarity with Agile, Scrum, or hybrid delivery models.
Background in operational excellence, GTM readiness, or scaled program operations.
Ability to influence without authority and build alignment across diverse teams.
Knowledge of Adobe Digital Marketing solutions, especially their application and integration within enterprise environment

Responsibilities

Customer Understanding & Signal Flow We build deep empathy for customer workflows, friction points, and success criteria across enterprise journeys — and you’ll help us turn that understanding into action.
Develop and reinforce a unified approach for collecting, triaging, and routing customer signals in partnership with Support, PS, Success, and field teams.
Identify emerging themes, gaps, and patterns across break‑fix and feature improvement pathways to guide prioritization.
Incorporate structured input from Beta participants, internal employees, customer champions, and external collaborators.
Execution & Delivery Clearly articulate customer and internal workflow issues to Product and Engineering so teams can move quickly and effectively toward resolution.
Partner with Engineering to ensure customer participation in Beta programs is meaningful and feedback loops remain complete.
Drive execution rigor across multiple interconnected workstreams and cross-functional groups.
Lead change management for new releases to ensure smooth internal and external adoption.
Define success metrics, monitor performance post-launch, and highlight customer impact.
Provide crisp, data-driven updates on progress, risks, issues, and mitigation strategies.
Collaborator Management We depend on you to build bridges — strengthening alignment across Product, Engineering, Support, Professional Services, Customer Success, GTM, and Operations.
Communicate roadmap implications, prioritization tradeoffs, and program status with clarity and consistency.
Serve as the single point of accountability for the health, visibility, and end-to-end execution of assigned programs.
Support leadership in pre-alignment conversations, ensuring regional and global teams stay informed and engaged.
Measurement & Continuous Improvement Use data to diagnose issues, assess workflow health, and identify opportunities for improvement across teams.
Implement tools, automation, and AI to boost efficiency, predictability, and transparency.
Identify ways to standardize, scale, and operationalize repeatable operating models across ACS and Product teams.
Lead retrospectives and translate findings into stronger processes and more impactful customer experiences!