Product Group Technology Lead II / Infrastructure Architect (US)

About the position

We are seeking a highly skilled Infrastructure Architect to lead the design, implementation, and governance of our end-user computing (EUC) environment, supporting desktop, laptop, mobile (BYOD), virtual desktops, published applications, and remote access services. This role is responsible for managing the software lifecycle of 4000+ desktop applications, ensuring persona alignment for user endpoints, and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance, risk management, and Level 3 support operations while driving change management and innovation in the digital workplace.

Responsibilities

• Design and implement a scalable, secure, and high-performing EUC environment across desktop, laptop, mobile (BYOD), virtual desktop (VDI), and published applications.
• Define the EUC technology roadmap, ensuring alignment with business needs, regulatory requirements, and emerging trends.
• Optimize the user fleet strategy, aligning endpoint configurations with persona-based computing models to enhance productivity.
• Develop and maintain branch server infrastructure for desktop and application services.
• Oversee the end-to-end lifecycle of 4000+ desktop applications, including packaging, deployment, updates, decommissioning, and currency management.
• Manage browser and desktop software policies, ensuring compatibility, security, and optimal performance.
• Implement automated software deployment and version control mechanisms.
• Enforce regulatory, audit, and risk controls related to EUC assets, ensuring compliance with industry standards.
• Oversee security patching for all endpoint devices, ensuring timely updates and vulnerability remediation.
• Implement and maintain secure remote access solutions, including VPN, zero-trust, and identity-based authentication models.
• Lead desktop-related managed services, including print services, accessible technology, and peripheral device management.
• Optimize device procurement, refresh cycles, and asset management in alignment with user needs and cost efficiencies.
• Ensure high availability and performance of EUC services through proactive monitoring and incident response.
• Provide Level 3 escalation support for complex EUC issues, collaborating with service desk and infrastructure teams.
• Drive change management processes, ensuring smooth rollouts of new OS versions, software updates, and endpoint policies.

Requirements

• Undergraduate degree or Technical Certificate.
• Graduate degree preferred.
• 10+ years of development and technology delivery experience with Agile Delivery Experience preferred.

Nice-to-haves

• Experience in end-user computing architecture, infrastructure design, and enterprise IT operations.
• Deep expertise in Windows, macOS, iOS, and Android endpoint, modern management and mobile management.
• Strong experience in VDI solutions (Citrix, VMware, Microsoft AVD), published applications, and remote access technologies.
• Hands-on experience with software packaging, deployment, and application lifecycle management.
• Knowledge of browser management, application compatibility testing, and software licensing models.
• Experience with Active Directory, Group Policies, MDM (Microsoft Intune, Workspace ONE), and endpoint security tools.
• Microsoft Certified: Endpoint Administrator Associate.
• Citrix Certified Expert – Virtualization (CCE-V).
• VMware Certified Professional – Digital Workspace (VCP-DW).
• ITIL v4 Foundation (for IT Service Management).
• Certified Information Systems Security Professional (CISSP).

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.